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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 711 reviews
84%
Recommend This Property

Ratings Breakdown

711reviews

  • 5 Stars
    399
  • 4 Stars
    167
  • 3 Stars
    73
  • 2 Stars
    28
  • 1 Stars
    44

1 day in San Fransisco

By

April 18, 2017

The Holiday Inn Express in San Francisco-Airport North met me needs for a good night of sleep after traveling on a plane for 12 hours. It was also handy to visit Fisherman's Wharf.

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Convenient location

By

April 15, 2017

club

We liked the location and the value considering the proximity to San Francisco.

Reason for low rating is for two reasons:
1. At the breakfast they ran out of milk (except for half and half) at 8:30 while breakfast was scheduled to serve until 9:30. That sucked. Go tell that your 9 year old.

2. There was no detergent in the vending machine. We were reimbursed the money, however, it was an inconvenience for us, as we had planned to do the laundry at the hotel. It seems that staff was aware of this for a while but had not taken any action.

Staff was very friendly, especially, 'Fran' at the front desk. Very genuine, very considerate, very polite and gracious.

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Nice stay

By

April 13, 2017

We enjoyed our stay in San Francisco. We enjoyed the hotel, but one of the major reasons for choosing this hotel was that it had a pool. Unfortunately it was out of service during our time there. Otherwise a nice stay.

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Exceptional service

By

April 13, 2017

club

I arrived at the hotel weary from plane travel and long delays. Yunus, the night manager greeted me with gentleness and kindness, and made me truly felt cared for. I felt I was home away from home.

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Holiday Inn SFO

By

April 12, 2017

platinumelite

It was neat and clean. The staff was friendly and very helpful

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Convenient and fast service

By

April 10, 2017

club

It's right next to a conference center and airport. Breakfast, WiFi, coffee,tea, water, microwave, refrigerator and coffee maker are in the rooms. Transportation is provided for the airport. Checking in and out is fast.

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Nice stay but expensive

By

April 08, 2017

Hotels are nice, but Holidat inn express is starting to get a lot overpriced! Most properties are way out of control with their prices!

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Great Service!

By

April 07, 2017

platinumelite

Excellent location for overnight stay close to airport, I call and got an early check in!

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Pay a lot, get a little

By

April 07, 2017

This hotel is just OK. For the price, I would recommend staying elsewhere. I felt that the staff was indifferent and slow to process check in and check out. Lobby and grounds were fine, but the room was a little shabby.

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Average

By

April 06, 2017

club

Staff on my check-in is not friendly and helpful. But staff on my check-out is helpful.

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早餐很好,服务一流。

By

April 05, 2017

酒店位置很方便在机场附近,停车也很方便,也很干净。Holiday Inn Express的早餐一直都很喜欢,特别喜欢他们的鸡蛋饼和水果酸奶。房间还可以。

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VERY VERY helpful staff

By

April 04, 2017

Have long been a customer of Holiday INN and Express and this hotel is a shinning example of why.

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