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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 836 reviews
88%
Recommend This Property

Ratings Breakdown

836reviews

  • 5 Stars
    410
  • 4 Stars
    266
  • 3 Stars
    88
  • 2 Stars
    35
  • 1 Stars
    37

Another comfortable stay

By

March 25, 2017

club

Stayed for one night for business. Upon arrival I was given a room opposite the lift which was not working - lift door wouldn't close so could hear the automated voice in my room.
I reported this to reception and was immediately offered another room away from the lift whilst a different member of staff checked why it was not working. Alternative room very much to the same high standard. The other member of staff let me know that they had resolved the lift issue (another guest had jammed the door open - why???).
Excellent and immediate staff response. Comfortable stay as usual.

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Comfortable Bed.

By

March 23, 2017

club

Comfortable room and bed. Attentive Staff.
However, there was only one plug socket in the room which was used by the TV? Had to un plug that to charge devices. The food area could do with a revamp.
Other than that- a pleasant stay.

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Poor service from staff

By

March 19, 2017

club

On checking in room allocated not what was expected. When raised with manager there was no flexibility from the staff.

Food quality is poor and our meal was obviously microwaved. Poor choice of hot options for breakfast. No bar staff on duty. We observed several guests having to go to the reception office for service at the bar.

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One night stay

By

March 18, 2017

club

Quiet room friendly staff comfortable bed nice hot shower

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Quiet and enjoyable

By

March 18, 2017

club

Overall satisfied. Improvements that would enhance our stay next time: bacon and tomatoes to be included for breakfast; twin bedded room with both beds having firm mattresses to be available.

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Third time staying

By

March 18, 2017

club

Great hotel. Fabulous staff. I have stayed here several times, and never been disappointed

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Comfortable bed great service

By

March 17, 2017

Great staff and an excellent stay. I would recommend this hotel to my friends and family. All staff were really friendly and wanted to make my stay a good one.

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Family overnighter

By

March 15, 2017

club

Couldn't of asked for anything better for my family after a hectic day, lovely nd friendly staff very clean

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Southampton west

By

March 14, 2017

Excellent service, staff very friendly and helpful. Clean and food was great. Bed a little uncomfortable.

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Great and pleasurable

By

March 12, 2017

club

My family had a good time. Would recommend especially if planning to visit Paulton's park with the family

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Welcoming and spotlessly clean

By

March 12, 2017

club

Great location for a visit to the Ordnance Survey HQ. Although arriving at the hotel entailed an evening taxi ride from Southampton Central it meant the next morning I only had a five minute walk to my destination. Had I been coming by car it was literally minutes from the motorway so easily accessible.
However, the nearness to the motorway meant that although the window system cleverly filtered out noise inside the room, there was no chance of opening the window for fresh air without hearing the traffic. This was not a problem on this occasion as the room felt well ventilated.
The staff were efficient and welcoming and the room and hotel itself were spotlessly clean. The décor was fresh and the room large and comfortable.

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Nice handy hotel with great staff

By

March 10, 2017

platinumelite

Not a central hotel but very handy for parts of Southampton or for getting to Bournemouth and Poole. I've stayed here many times and staff are always first class. I'm certainly happy to recommend this hotel.

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