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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 532 reviews
86%
Recommend This Property

Ratings Breakdown

532reviews

  • 5 Stars
    295
  • 4 Stars
    130
  • 3 Stars
    46
  • 2 Stars
    33
  • 1 Stars
    28

Don't stay here!

By

July 26, 2017

club

The check in process was long, The room was not ready upon our arrival at 3:30pm (for a 4:30 wedding), the rooms that we received instead were noisy (running water all night) and smelly (one smelled like a smoker had been there recently) and the air conditioning was VERY loud.

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Needs a lot of work

By

July 25, 2017

platinumelite

The hotel was undergoing some remodeling on on wing of the 3rd floor. The entire hotel was dirty and very unkempt.
When I was on my way to my room I noticed cigarette smoke smell coming from one of the rooms I passed. I notified the front desk and they asked if I was sure and did nothing further. Very unacceptable! When I entered my room the toilet was running. I jiggled the handle and got it to stop but had to do the same thing each time the bathroom was used. There was mold on the edges of the tub/shower which I did my best to clean. The HVAC system in the room was either on 67 or heat, those seemed to be the only options regardless of the thermostat setting. There were staples coming loose from the carpet near the bathroom, I removed them to prevent injury if stepped on which is how I found them.
As I was leaving for an appointment I noticed that the same room that had the cigarette smoke smell now had marijuana smoke smell. I informed the front desk staff of all my findings including the marijuana smell and was given the feeling that I was a "complainer" in which nothing was done due to smelling the smoke upon my return from my appointment.
I've stayed in Holiday in brand hotels all over the world and this one is by far the worst experience I've had.
The hotel staff was less than helpful except for Kim who was the lady who I checked in with, unfortunately she was getting off her shift after I checked in. She was very profession and had a very pleasant personality.
This stay is seriously making me rethink continuing with the IHG brand.

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Black Mold

By

July 25, 2017

Run for your life! 1st room had black mold in the bathroom, the 2nd room we were given had mold in the A/C unit. When we spoke with the staff they told us there was nothing they could do?! Whats that? For those of you thinking this is an old review bare in mind we took pictures of mattresses left in the parking lot in the rain, if they were to be thrown away why were they there and why did someone try to cover them with tarps, that were in-effective. The hotel claimed to be under renovation, sorry renovation has nothing to do with cleanliness of the rooms being sold. AND they charge our credit card for 3 nights after we made it clear we were not staying. It took 2 calls to IHG direct to solve other accommodations and get a credit. IHG was great! Southington HIE should be condemned.

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Need customer service classes

By

July 25, 2017

club

See my previous statements. See my previous statements. See my previous statements. See my previous statements. See my previous statements.

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good stay

By

July 23, 2017

under construction but good stay. Breakfast could have been better and area was crampt

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Comfortable beds

By

July 22, 2017

club

The hotel staff has always been friendly and helpful whenever we have stayed at this hotel. Hopefully when the remodel is finished, it will be a bright spot in the Southington skyline. I recommend this hotel at the present time with some reservations. If a problem comes up, be sure to bring it to the attention of the mgt.

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Bad Experience

By

July 19, 2017

club

Dirty rooms, worn out sheets, AC didn't work properly. Fire alarm went off at 1am and staff did not inform guests on what was happening. Pool area was over-taken by drunk and loud guests. I travel a lot and have stayed in many hotels -- this one was the worst experience.
One positive note was the staff was nice.

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Good Value

By

July 19, 2017

club

This hotel is convent for when I'm traveling to CT. Overall clean and good service. Would go back again.

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Not the best place to stay

By

July 19, 2017

club

Please research before staying, hotel had a odor and the atmosphere was very dingy. There were old dirty, stained mattresses located in the back of the hotel that gave you the impression that this was not a clean hotel. Front desk ladies were nice but there were two younger men that when asked a question they were annoyed!

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Review

By

July 18, 2017

platinumelite

Old Rooms...need to be cleaned better... sorry I used my points.

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GREAT place to stay

By

July 14, 2017

club

Felt like home!! Delicious smell of cookies as i entered the building!!!

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Clean up your act

By

July 14, 2017

Not recommend anyone stay here but one night if they must, as they are in the middle of renovation and everything is noisy and old!!

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