Rated 4.6 out of 5 by 532
Rated 5.0 out of 5.0 by Grandfather & Grandmother Gonzaga University visit with Grandson
Our first visit to Spokane and Gonzaga University. Our two night stay at the Holiday Inn on the Rock was wonderful and would recommend staying here on any trip to Spokane. The
staff, amenities and hotel services were great. Perfect location and easy access to the University for visits.
October 6, 2015
Rated 3.0 out of 5.0 by Pinmanjd1 Adequate
I frequently stay here when in town on business and usually have great experiences, but this time (maybe because I was using a free credit card night?) they put me in a noisy room right next to the main plumbing column and my morning started earlier than I wanted listening to earlier risers taking showers. Otherwise I have had great experiences here in the past and am often upgraded by the staff for no reason. Not this time. My only other complaint is their coffee is thin and watery and I always have to go out tired looking for a coffee shop to get a satisfying cup. But it is a safe, clean property with great staff and clean rooms. I usually sleep well here.
October 6, 2015
Rated 1.0 out of 5.0 by thanksohio Terrible Experience
Checked into double queen room and noticed there were NO chairs in the room, especially at the "work station" (e.g. desk). Went to front desk and asked if there were supposed to be chairs in the room and the lady said there should have been 1) office chair on rollers, and 2) arm chair to relax in. When I told her there were NO chairs she said she would check into it. So myself and my two grown children sat on the beds waiting.
When I received a call I was informed that the "General Manager was going to be nice and give us her personal office chair to use for the night." When I asked to be moved to another room I was told "we are providing you with a chair." I quickly called IHG.com and talked to a customer service representative who thanked me for being a "Spire Elite" member and that I "obviously use the IHG brand for all my travel since I have achieved this level." He assured me he would contact the GM at the hotel and have them contact me with a "resolution." As I was finishing up with him there was a knock at the door and an office chair with a broken left arm rest was delivered.
Immediately the GM contacted me via phone and told me that she had maintenance go to the "storage room and get me an office chair as I requested" and when I questioned about the "arm chair" and mentioned the broken arm she stated "what more do you want me to do?" in a hateful and condescending tone at which time I discounted the call in frustration.
Another call to IHG customer service assured me that the issue would be taken care of, of which we NEVER heard another word from the hotel staff. So the rest of the night was spent with three adult men fighting over the one broken chair in to watch TV (actually as the dad I got it :-).
After a miserable nights sleep when I woke up at 7:00 AM I went to the from desk to get a copy of my bill, which is usually placed under the door during the night. It was at this time that I was told that the room was "comped," which was nice, but would have been known before a nights lost sleep. We have stayed at this property twice before and had booked this property because of our previous experiences, BUT, the way I was treated by the GM and the avoidance of resolution drove me to post this negative comment.
I hope that IHG follows through with their "learning opportunity" to "ensure this issue does not occur with any other guest." Last but not least KUDOS to the two fine IHG customer resolution members for letting me vent and following through with their promises!! They are the reasons I have been an IHG member since 1995.
October 3, 2015
Rated 5.0 out of 5.0 by Worknplay Great Hotel
The Holiday Inn Express Spokane was a very convenient, comfortable hotel near the downtown area. The staff were all very attentive and the hotel was immaculate. It is certainly the nicest HI Express I've stayed in. Additional value added services include a complimentary shuttle and a few happy hours during the week.
October 1, 2015
Rated 4.0 out of 5.0 by Lovinmontana Comfortable stay
Nice place to stay. Very easy access to downtown. Shuttle service is accommodating. Nice selection for breakfast.
October 1, 2015
Rated 5.0 out of 5.0 by WKJB Great Stay Overall
Great stay overall. Hotel staff were very friendly, helpful, and helped get me a cab for 4 am the next day. The hotel had a local massage business on site that evening that offered a hand and foot massage service -small fee of course.
Hotel was clean, no dust, AC worked great, dark shades.
Definitely the place to stay.
September 30, 2015
Rated 4.0 out of 5.0 by Montana Bill extremely comfortable bed.
the new hotel has real character and liked the overall design. It is one of the nicest we have stayed at in the post couple of years.
September 30, 2015
Rated 5.0 out of 5.0 by Darrell E My favorite HI Express
Always enjoy my stay at the Spokane HI Express-downtown. Staff is attentive and friendly, rooms are clean and up to date. Outside hang space is unparalleled.
September 29, 2015