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Rated 4.5 out of 5 by 259 reviewers.
Rated 4.0 out of 5.0 by Great Service The staff made me feel at home and even though there was an initial issue with my room the problem was resolved professionally. The true mark of good customer service is how you handle issues and the staff here has made this the choice of hotels for me when I travel to spokane on business every month. March 3, 2015
Rated 4.0 out of 5.0 by Comfy bed and pillows Good place to crash. It was clean. The bed was comfortable and there were plenty of pillows (different firmnesses). March 3, 2015
Rated 4.0 out of 5.0 by Great staff just an oddly designed hotel Hotel staff was excellent and helpful throughout stay. Room was clean and comfortable. Hotel has somewhat of an odd layout, no real closet in the rooms. Overall a good stay and would return. March 2, 2015
Rated 5.0 out of 5.0 by A little Stay-cation My husband and I needed a stay-cation two weeks before my due date with our 3rd child. We chose to stay in the jacuzzi suite, and it was everything that we needed. It was a great hotel, the staff was so amazingly friendly, they even sent us a card a week after our stay congratulating us on our son (that's customer service!) The breakfast was decent, they had several options, and fresh fruit. The bed was VERY comfy, and the room was very clean. :) March 2, 2015
Rated 2.0 out of 5.0 by Looks can be deceiving While the property, accommodations, location and room were per the new Holiday Inn Express standards, the front desk staff displayed a high level of incompetence dealing with a difficult issue. Staff training regarding clarity of standard responses regarding appropriate situational responses is non-existent. An experienced, or properly trained staff would have prevented inexplicable behavior by the front desk staff in a difficult set of circumstances. I unfortunately, as a Gold Member experienced the result of a lack of training by the staff at this HIE. March 2, 2015
Rated 5.0 out of 5.0 by Never ceases to amaze... It seems like each Holiday Inn Express watches what the others do for their guests and tries to outdo them. We had stayed at this location some time ago but were quite pleasantly surprised to find the property showed little signs of aging. Even with no reservation we found the front staff to be quite helpful. This time we also had our dog with us and we were pleased to find that our room showed no evidence of previous pets. Our bed was quite comfortable. There was a crowd at breakfast but the staff kept the buffet filled and everyone was well fed with a minimum of delay. And to top it all off, access to I-90 is just a few short blocks away. We had a wonderful stay and have this location saved for the next time we find ourselves looking for a place to stay in the Spokane area. February 27, 2015
Rated 5.0 out of 5.0 by got away from Missoula Wanted to rest and recharge my batterys and did just that thanks February 24, 2015
Rated 4.0 out of 5.0 by Clean, comfortable beds and pillows Greeted by friendly helpful staff in a clean and comfortable lobby, sitting area. Lots of free food offered at breakfast and dinner and warm cookies in the evening. Rooms very clean with comfortable beds. Convenient location to the freeway and next door to the Nursing Test Center and many restaurants and shops. February 21, 2015
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