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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.8

based on 610 reviews
98%
Recommend This Property

Ratings Breakdown

610reviews

  • 5 Stars
    504
  • 4 Stars
    86
  • 3 Stars
    8
  • 2 Stars
    5
  • 1 Stars
    7

Wonderful hotel in Springfield!

By

March 27, 2017

This is a very clean and well maintained hotel. The employees are very kind and attentive. The hotel is also very centrally located to things in Springfield.

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Clean, comfortable and quiet!

By

March 27, 2017

I was impressed the minute I walked in the lobby. The men at the desk were very friendly. The room was clean, and the bed was comfortable. Breakfast was good and the man servicing the breakfast room was so very nice and I could tell he enjoyed his job. He was so attentive to our needs. We slept well in a quiet room all night. The kids enjoyed the pool. Check out was a breeze. The only thing I would have preferred that the room did not have was a fan in the bathroom. With that aside it was an excellent stay!!

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Amazing hotel

By

March 27, 2017

It was easy to make a reservation. The concierge people were friendly and wanted your experience to be perfect. The rooms are clean, and have amazing open floor plans. The price seemed a little too high for a Holiday Inn, but I would stay here again.

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nice hotel, horrible food

By

March 26, 2017

club

title says it all , nice place , friendly staff, horrible food

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Great place to stay

By

March 25, 2017

club

Enjoyed the clean rooms, pool, breakfast, and great service.

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Location good anfd helpful staff

By

March 25, 2017

club

Have stayed here a number of times due to proximity to grandchildren. Receive what we usually expect from H.I. Express. Able to use points for this stay.
Hotel in good conditio0n although breakfast needs to be updated as the choices at ALL of this chain stays the same each year,
Would recommend the hotel.

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FRONT DESK STAFF

By

March 24, 2017

club

The Front desk staff was very cordial and Friendly and very concerned about each guest. It really showed and made the stay that much more enjoyabler

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Great overall customer service

By

March 23, 2017

club

From checking in to checkingredients out, staff was excellent.

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Clean room, pleasant employees and room for six

By

March 23, 2017

The room was clean, the hallways and other areas of the hotel was clean. The two queen beds with pull out sofa had plenty of room for family of six. The kids enjoyed the indoor pool. The hotel was close to dining. The free breakfast was nice . The kids loved the pancake maker.

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Excellent place to stay!

By

March 23, 2017

club

The beds were very comfortable and the rooms were super clean. The housekeeping staff is amazing! Thank you Nadia you do an amazing job! All of the staff was great. Clean clean clean facility all the way through!

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Great Hotel with Friendly Staff

By

March 23, 2017

platinumelite

The staff at this Holiday Inn Express are very friendly and seek to make your stay as comfortable as possible. The eating area is clean and the food items are well supplied.

I highly recommend this hotel for business or leisure travel.

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Great service

By

March 23, 2017

club

Great hotel and helpful staff. We will probably stay here on our next trip.

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