Rated 4.6 out of 5 by 255
Rated 4.0 out of 5.0 by NTrav Great Stay
This was a reliable choice consistent with the brand. The front desk staff were amazingly helpful and added a nice touch to the experience.
June 23, 2016
Rated 5.0 out of 5.0 by erb70 Reunion weekend
We were celebrating my wife’s 55th Springfield High School reunion. On Friday we were welcomed and given a nice room, 132. However that hall way became a noisy area that evening due to several families with young kids playing. We did not have a peaceful evening.
But thanks AMY at the front desk for the professional way she handled our misfortune of Friday night. We were about to check out and find another lodging. Amy asked to give her a few minutes to see what she could do to help us.
She moved us to a “quiet” area of the hotel. She even arraigned to have our luggage moved.
Amy was a true professional. She followed up with us several times to insure we were happy with the new accommodations. She gave us contact people for the evening if we had any problems.
The room was good size with nice furniture. Choice of firm or soft pillows was great. Nice selection of bath amenities.
We will be back and we will tell my wife’s classmates to stay at the Express.
Except for the one night, the stay was very enjoyable.
FYI pancakes at breakfast were almost as good as the great HOT cinnamon buns!
June 20, 2016
Rated 4.0 out of 5.0 by alsjfkjdlfjkas Comfortable bed, good service, friendly staff.
Very friendly staff. Good breakfast. Clean. There is not much else I can say about our stay, except for the problem we experienced with our room not being cleaned the day we had to be at the wedding at 4PM. We left our room at 9:30 ÅM; we arrived back at 2PM only to find our room had not been cleaned and we had no clean towels. I had to go to the house maid to get towels so we could get ready. The room was fully serviced by the time we arrived back at 10PM
June 16, 2016
Rated 4.0 out of 5.0 by don't volunteer survey Nice Place to stay.
Comfortable. There only briefly on overnight. But place gave appearance of comfort. Breakfast is marginal, but I am a picky eater and do not eat white flour.
June 8, 2016
Rated 5.0 out of 5.0 by Verified Reviewer great service friendly staff
Extremely clean, pleasant staff, great breakfast, comfortable bed, and great place to stay.
June 2, 2016
Rated 5.0 out of 5.0 by Upstate Bill Excellent weekend break
These were the best nights' sleep at a hotel that my wife and myself have experienced in years. The bed and pillows were very comfortable. The room was dark and quiet during the night and bright during the day, A minor electrical problem was corrected quickly and efficiently by the maintenance staff. The breakfasts were varied and flavorful. Each member of the staff greeted us with cheery smile and all were helpful, especially Shaena on the desk who helped us with her local knowledge of restaurant #56 Main#, traffic and shopping. General Manager Stephanie Parker should be proud of her staff.
May 29, 2016
Rated 5.0 out of 5.0 by L Raine Amazing value, clean
Our stay was very comfortable, stress free. Our room was clean and well appointed. Check in was easy and quick as was check out. Staff was courteous and breakfast was great - lots of options and a clean environment to enjoy it in.
May 9, 2016
Rated 5.0 out of 5.0 by Sugarmaker2 overnight stay
This is a great hotel and would recommend it as there aren't many other nice places to stay in the area. Everything was great and breakfast was super. It was quiet even though it was near the highway. I am sure we will come back another time--most likely the same time next year!
May 3, 2016