Rated 4.5 out of 5 by 313
Rated 5.0 out of 5.0 by dmc0502 great hotel
enjoyed the visit very much and are looking forward to a return visit
July 5, 2015
Rated 1.0 out of 5.0 Very Disappointed
This was to be a special get-a-way for my adult daughter and myself for an overnight, but it was anything but. After paying an extremely "high price - low quality" for a room booked the week before, we were giving the room at the top of the open stairs. Our window looked onto a roof that blocked all view and air, and then because it was open to the stairs over the breakfast room, we were woken up at 6:45 by screaming kids below having their breakfast. The sheets were worn out and spotted so we slept on top with only a sheet covering us. This was the forth Holiday Inn my husband and I had stayed at with a two week period, and this was our first disappointment.
July 4, 2015
Rated 5.0 out of 5.0 by Gary201 clean room and very good breakfast
clean room, nice view of the lake, good breakfast.
a little pricey but a good hotel experience.
July 2, 2015
Rated 5.0 out of 5.0 by kk12 close to silver beach
we had 2 king rooms, they were clean and comfortable. it was a 5 minute drive to silver beach and downtown shops and resturants. we felt the $8 fee for all day parking close to beach was well worth it. on rainy day, we drove up to Holland, Saugutuck, and south haven towns. we used the pool, and hot tub area and enjoyed the breakfast buffet provided.
July 2, 2015
Rated 4.0 out of 5.0 by Chris 1951 Lobby Staff
On Tues afternoon prior to my check in on Friday I called the hotel to reassure myself things were in order.I wanted to once again stress that I be given adjoining rooms as we were traveling with a son and daughter-in-law and granddaughters for a family wedding. The woman I spoke with made me feel like I was imposing on her- saying didn't you get the confirmation by e-mail-her tone was also very condescending
On check-in the woman[same??] did not say hello or welcome to the Holiday Inn Express as I would expect that you demand of your staff [approx 3p on Sat and woman was late 40's to mid 50's] I spoke first and she continued talking to the young African American girl who was in the area with her..I was given 216 and 218 I was optimistic but also in a hurry to get to a 4pm Beach
wedding. The rooms were not adjoining and there was
a large space separating them [elevator hall] we could
not comfortably leave the girls in one room and watch
over them from the next-which was the goal.
I must stress that other than this one rude individual housekeeping staff and breakfast staff were kind and friendly
I also felt that room rate of this hotel was exorbitant-
My husband and I are retired and travel frequently-I would certainly rule out your hotel based on cost -many hotels were have stayed in provided the excellent comfort of your hotel but were a better valus.
July 1, 2015
Rated 5.0 out of 5.0 by harry-o great view
overall everything was nice but we were not happy about the road right outside our room ...we requested a lake view room , had we known the road and noise came with it we would have opted for a non view room ..resturant next door was fantastic, very good food , affordable ...terrible wi fi ...
June 27, 2015
Rated 5.0 out of 5.0 by dar0266 Excellent Location
Room had great view of Lake Michigan. We did have to look through some overhead wires though. Room was quite spacious for the price, clean and well maintained. The AC / Heating unit was a bit noisy. We enjoyed the close proximity to the downtown area and the beach. Was nice to be able to watch the sunset and soak in the hot tub. Would be nice if parents teach their kids some manners in the pool area though. Overall this is a nice hotel and one we would come back to if we were to travel back to this area again.
June 26, 2015
Rated 4.0 out of 5.0 by Kathi k The room and service
My room had a wonderful layout and I felt very comfortable. There were plenty of towels and everything was very clean. Desk staff was helpful with my bags and directions.
June 25, 2015