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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 982 reviews
84%
Recommend This Property

Ratings Breakdown

982reviews

  • 5 Stars
    568
  • 4 Stars
    195
  • 3 Stars
    85
  • 2 Stars
    81
  • 1 Stars
    53

Disappointing

By

October 23, 2017

Having read reviews of this location, I knew that other travelers had issues with room quality. I called IHG and asked that my reservation for two rooms included a request for the most recently remodeled. Our room, 234, was disappointing. The water needed more than a minute to warm and then the basin wouldn’t empty. It took almost ten minutes for the water to run out. When the faucet was turned on, there was an accompanying loud screeching noise that lasted until it was turned off. The tub/shower surround had a y-shaped crack that was probably 2 feet by 2 feet long. If this was a newly remodeled room then I shudder to think of what a room that wasn’t renovated looked like. I called the front desk and said I did not want to switch rooms because it was late but I wanted them to be aware that I was disappointed in the accommodations. I did get a good night’s sleep until 8am when I awoke to a sharp knock on the door. By the time I reached the door, housekeeping was knocking on our son’s door, demanding to know what time they were checking out. Say what!!!It was Sunday morning, they had a three year old and a five week old baby sleeping, and Housekeeping wants to know when we’re leaving? Who runs a hotel like that? But it got worse. My husband who was now awake went down to grab coffee and a roll. There was NO coffee and no one around to make any. I had gone next door to help with the now awaken, crying baby, and when my husband came back to the room, his card no longer worked to open the door. We were locked out. I called the front desk from our son’s room and told the front desk all that had transpired so far that morning, the morning that was suppose to be a late sleep-in, relaxing, Sunday morning. The lady was apologetic but could only offer a lame, please ask your husband to come to the front desk for a new key, reply. All around, this was a very disappointing stay.

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our stay

By

October 19, 2017

club

will probably not use this holiday inn again -- have encountered too many issues in our last stays here.. will seek another place to stay on our travels throughout the coming years

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Comfortable bed

By

October 18, 2017

club

Stayed only for resting overnight, came late at 11pm, and had to take off early, for a meeting. Nice thing is that they did allow for late check out at 2 pm.

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Lovely property and great service

By

October 18, 2017

club

The stay was awesome, the staff is very courteous and helpful. They make sure that you are taken care of and made comfortable. Looking forward to another stay here

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Great rest before bike event

By

October 10, 2017

platinumelite

We were in St. Charles for the Ride the Rivers Century bicycle ride and this was a very convenient location. Our first time at this Holiday Inn Express, we were very pleased with the property. Due to a concert event nearby the hotel was sold out for the next night or we might have stayed an extra day. Breakfast staff accommodated our need for an early breakfast as our ride began at 7:30 am. This hotel has been around for a while, but has been well kept.

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Country setting in a big city

By

October 10, 2017

The hotel property is very convenient to the main highway system but off the "Beaten path" enough to have a very pleasant appeal. The staff was very friendly and helpful. A typical Holiday Inn Express experience.

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In Need of Updating and Cleaning

By

October 03, 2017

club

I'm a fan of Holiday Inn Express in general, but this location is not representative. Exceedingly dated furnishings, and cheap materials (particularly the bathroom). And in dire need of cleaning, as the caulk around the tub showed large amounts of mold.

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Good Holiday In Express

By

October 02, 2017

My stay was great. The breakfast was good, the room rate was lower than expected. I was glad I stayed there.

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Highly disappointed

By

September 29, 2017

club

Out dated and needs serious maintenance. The bathroom ceiling near the shower was peeling off and you could see where water had affected it. There was dirt around the edge of the tub. The beds were rock hard and the air barely worked.

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Great stay

By

September 29, 2017

Great hotel and location to the airport and casino!

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Sorry Stay

By

September 28, 2017

Unfortunately I must've gotten a non renovated room, none of the outlets worked on any lamp, the USB outlets didn't work. The TV remote barely worked. The bathtub was stained and dirty looking.

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Nice Location but Dated Property

By

September 27, 2017

club

This HIE was one of the biggest disappointments I've ever stayed in from an HIE brand property. The exterior of the hotel looked very nice but the interior seemed quite dated. The lobby seemed to have been recently updated but the hallways and rooms looked like it was a previous hotel brand and HIE put their items over the top of it. Our room was an odd setup, the A/C unit was quite loud and the light in our bathroom mirror was out. This property needs some work in the rooms like painting and A/C. We did like the location alot. It is right near a Dave and Busters and close to a Casino. Easy drive to local eateries and shopping.

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