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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 508 reviews
88%
Recommend This Property

Ratings Breakdown

508reviews

  • 5 Stars
    308
  • 4 Stars
    116
  • 3 Stars
    34
  • 2 Stars
    27
  • 1 Stars
    23

Staten Island Black out

By

May 26, 2017

Hotel location was in the middle of a neighborhood which gave you the feeling of being part of Staten Island residents (Good home feeling). 2 hours after checking in the elevator was out of service, I was staying in the 5th floor, and had to use the stairs several times. One hour later power was lost in Staten Island which affected the hotel. The elevator being out of service was due to the Staten Island power outage problem. The staff, including the manager on duty was extremely informative and very professional, they immediately informed the proper authorities and assured the safety of the residents by handing out chem lights for going to the rooms. They handle the situation promptly and maintained a high level of respect towards the hotel quest and their needs. The free shuttle service to the Staten Island Ferry was awesome and the drivers were on time.

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Great service

By

May 24, 2017

club

I want to acknowledge Carissa and Lee for the wonderful job. Always greeting me as I entered and exited and always cleaning.

Great Job

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Mr

By

May 21, 2017

Everything was perfect. Clean and cozy. Comfortable bad and great service. Free parking.

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Front desk representatives

By

May 20, 2017

The front desk representatives, Maria and Carissa were exceptionally professional and helpful. They were extremely efficient and courteous, always pleasant and eager to make my stay very comfortable and stress-free. They are a credit yo the company.

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Hotel Stay for May 18th - 19th of 2017

By

May 20, 2017

My stay here was a very pleasant one. My room was clean and everything was in fine working order. No complaints here.

The staff was very friendly and helpful.

I'd like to thank Carissa and Lee for their assistance during my stay and I'd like to say a very special thank you to Kathryn for doing a wonderful job in the breakfast area.

I've had many good experiences here at this hotel and that's one of the major reasons that I return back here from time to time. It's a nice place to stay when travelling through the New York area. I highly recommend it.

I look forward to my next visit.

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Comfortable bed and exceptional service

By

May 18, 2017

Customer Service was top notch. Our first room smelled like cigarettes and the thermostat did not work. We reported the issue and the lady at the front desk got us a better room. Great stay!

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Comfortable beds and friendly staff

By

May 17, 2017

If youre in a pinch and need to sleep its a good quick resting spot..

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Great service and great stay!

By

May 16, 2017

club

Comfy beds, great service, easy booking!! Great rewards program!!

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Great stay, highly recommended.

By

May 13, 2017

Everything about my experience at the Staten Island Holiday Inn Express was smooth and trouble free. Courteous staff, clean room, tasty breakfast, efficient check-in and check-out. Very happy with my stay and will come back in the future.

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Great Staff

By

May 11, 2017

I had a great time and enjoyed how friendly the staff were.

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Bad Experience

By

May 11, 2017

club

Uncomfortable bed, no parking spot, smelly room, too much noise at night

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Friendly Staff and Comfortable Room

By

May 10, 2017

club

This was my first trip to Staten Island. This was a clean hotel with friendly staff. It met my expectations for what I was looking for.

I would absolutely stay at this hotel again.

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