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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 947 reviews
94%
Recommend This Property

Ratings Breakdown

947reviews

  • 5 Stars
    569
  • 4 Stars
    291
  • 3 Stars
    50
  • 2 Stars
    13
  • 1 Stars
    24

Excellent experience

By

October 22, 2017

club

Beautiful room, comfortable bed, clean, excellent service, polite and helpful staff

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Surprisingly very good!

By

October 21, 2017

club

I booked this hotel for one night before a trip to Alton Towers. I didn’t have high expectations but it was spot on!
Clean and comfortable.

Colette (I hope I got the name right) deserve a special mention. The breakfast room was busy and seating limited as there was a conference on on the usual room. She explained and dealt with finding seats for people with a huge smile and much warmth. She also offered to print some documents for me and was extremely patient when I could t find the email.

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Great hotel-very helpful staff

By

October 19, 2017

Great hotel very helpful staff...ideal for our visit to Alton Towers theme park. 35 minute drive.

Good value for money.

Recommended.

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Great Value, great location and comfortable

By

October 19, 2017

club

Stayed for one night at a very competitive rate which included breakfast the next morning. The room was very clean and comfortable. The location of the hotel allowed us direct access to the road we required thus saving time the next day.

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Spotlessly clean

By

October 17, 2017

club

Had a great night, everything was fab except bar prices. Breakfast was great.
Also booked a double room, received a twin room which was disappointing, as first night away from the kids in 5 years!

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12th Oct 2017

By

October 15, 2017

club

Food at dinner very poor. Slow service, over cooked food. Staff apologised and offered a free drink.

Hotel generally good

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Mrs

By

October 11, 2017

The bed was so comfortable both times we stayed staff very friendly lovely breakfast and a clean room. The fact that there is a harvester nearby is brillant also. I would definately stay again

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Friendly Staff. Clean room

By

October 09, 2017

Happy to stay here again. The facilities were clean and tidy and the staff were friendly and welcoming. There is limited food available on site and there is a harvester next door which was really busy.

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Business Stay

By

October 08, 2017

Greta hotel, was up for 4 days for work. I often work away in stoke and was pleasantly impressed with the room and food. Great Hotel will return.

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Good location. Good rooms

By

October 07, 2017

platinumelite

Stayed for business. Nice room, friendly staff. Will stay again.

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Stay at Stoke on Trent

By

October 02, 2017

The breakfast lacked variety, the heating in the room was noisy but the room was clean.

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good value stay for Alton Towers

By

October 01, 2017

club

great choice for Alton Towers, easy to reach, room very comfortable, and breakfast very good

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