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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 286 reviews
84%
Recommend This Property

Ratings Breakdown

286reviews

  • 5 Stars
    166
  • 4 Stars
    61
  • 3 Stars
    29
  • 2 Stars
    20
  • 1 Stars
    10

Great hotel dot dot dot

By

September 29, 2016

platinumelite

The hotel and the staff are great. It's not the most modern Holiday Inn, but it definitely keeps up with what a person expects. The rooms are as comfortable as one typically expects, and the area is quite prime. One thing which I especially appreciated is that the TV uses to the satellite cable boxes, so you actually have a guide instead of having to hunt to find anything.

However, there is one HUGE downside. The internet offering absolutely sucks. The wireless (only) equipment is very inadequate, so I had frequent connection interruptions. In the infrequent occasions when the wireless connection was stable, their internet connection was not reliable enough to maintain a steady connection to any VPN. I wound up having to use my cell phone's hot-spot capability most of the time just to get my work done when I was in the room - since that was the only way I could have anything useful, which blew my usage way above normal and required a temporary plan upgrade because of stupid data caps...

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Member Perks

By

September 23, 2016

At the other hotel chain I normally stay, when I ask I'm given bottled water, as well as rewards points. As a gold member at IHG, water OR points I don't consider good business.

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solid business traveler hotel

By

September 06, 2016

platinumelite

good location, same level of quality at other HIE properties

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Some of the staff was very unpleasant

By

September 05, 2016

The lady putting out breakfast and cleaning up for breakfast was more concerned about cleaning a machine than putting out fresh coffee The room was in need of more detail cleaning The shower would not operate properly. Hot water for cold water & cold water for hot it times. Even hot water in the toilet

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Good property

By

September 01, 2016

Clerk could not look up my IHG number due to lack of password, had to get manager to do it in the morning. Otherwise a pleasant stay after a hard day of moving.

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Nice property in handy location

By

August 20, 2016

platinumelite

Everything was fine with my stay. My only quibble was no exercise bike in fitness center, The competition usually has one and this would affect a future stay.

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Good overall stay

By

August 18, 2016

platinumelite

Staff was very nice.
Comfortable rooms.
The A/C ran all of the time to keep the room cool.

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GREATEST SERVICE

By

August 17, 2016

WHILE WE STAYED AT THIS HOTEL, WE WERE ENJOYING EVERY MOMENT OF OUR STAY. STAFF IS THE BEST OF THE BEST

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Stay at HIE-Sugar Land TX

By

August 15, 2016

club

For the last 8yrs we have stayed at this property at least twice a year. Enjoy location, service and quality.

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Great place to stay

By

August 12, 2016

Very nice place, Staff is very kind and helpful. The only thing I wish they would do is upgrade the speed of the Wifi. Besides that breakfast was great and rooms are comfy.

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Great location

By

August 11, 2016

platinumelite

Overall a good experience. The a/c went out the last night there about 10 p.m. but they quickly moved us to a room close by. We will stay there again for sure.

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Excessively boring - in some ways good. EXPRESS!

By

August 08, 2016

club

My room was quiet and dark and I was able go to sleep, wake up without any issues. I had a speedy check in and check out. I never encountered anything dirty, or out of place, or damaged.

The stay was excessively boring, but then again, I was there for work.

The breakfast was fine, I guess. I've had a few hotels like this, where the food is really just 'ok.' I have had some hotels where the breakfast was awesome.

The hotel is truly a Holiday Inn - Express. Simple, easy, speedy, clean, cheap, and boring. Not at all bad.

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