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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 547 reviews
83%
Recommend This Property

Ratings Breakdown

547reviews

  • 5 Stars
    297
  • 4 Stars
    125
  • 3 Stars
    48
  • 2 Stars
    41
  • 1 Stars
    36

Great staff

By

October 14, 2017

club

We needed to leave early due to a family illness and the staff made it so easy . The tall dark haired gal at the desk was so pleasant and accommodating to all !!! And the breakfast room attendant was great as well .Any staff in the hallway greeted us warmly - very nice .

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Excellent staff

By

October 13, 2017

Derrick at the front staff, along with everyone there were great. We had a few hiccups with the room, were moved promptly and compensated. The rooms were very clean, the facility was very nicely decorated. I am VERY particular with cleanliness and customer service, so for me to rate so highly...
For the price I paid, I was very happy.

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Flight team 2017

By

October 13, 2017

club

Excellent stay! Thanks for a great time in Swansea!

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Old and run down

By

October 11, 2017

For the amount of money I was charged for this old room is deplorable . The room smelled of milldew , the floor creeked and sank a bit when you walked around . Horrible will never go back .

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Guest Room not comfortable

By

October 10, 2017

The grounds and hotel were very well maintained. The guest room we had a very strong cigar/smoke smell. The bathroom was soaking wet from the cleaning and the carpet outside the bathroom was wet. All night my whole family was disgusted when they stepped on the wet carpet. The TV remote did not work unless next to the TV. The air condition in one room was good the other unit did not operate well.

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Business stay

By

October 08, 2017

club

Loved the room and very clean neat needs another mirror seperate from the bathrooms though. Very comfortable

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Service

By

October 04, 2017

Hello so the service from the staff needs to be improved i needed change and the staff could not assist with that i have member with IHG and have always had any request i have had met also they need to let members know that they charge a 20 dollar fee for a deposit even though online it says no deposit needed

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No hot water

By

October 03, 2017

Never stay here again The front desk offered a shower in a room downstairs. I thought this was ridiculous. I wanted hot water in my room.

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Great stay

By

October 01, 2017

club

We enjoyed our stay. The staff was very courteous. The breakfast hostess was having problems getting the pancake maker to work, but everything was satisfactory.

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Quick Stop

By

September 29, 2017

platinumelite

This hotel was in the perfect location for us on our trip and was quiet, clean and restful.

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frequent guest

By

September 28, 2017

platinumelite

overall good place especially for location . staff attentive to a problem that we encountered

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Excellent

By

September 28, 2017

club

Everyone was very nice, and a pleasure to do business with. Happy, friendly, accommodating to our request. Wish more hotels were this pleasant, helpful and relaxing.

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