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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 586 reviews
83%
Recommend This Property

Ratings Breakdown

586reviews

  • 5 Stars
    313
  • 4 Stars
    136
  • 3 Stars
    55
  • 2 Stars
    44
  • 1 Stars
    38

Unfortunate stay

By

January 17, 2018

platinumelite

Fire alarm went off at 1:15 in the morning. In the long run, it turned out to be a false alarm, but no one took charge in doing any explaining to the various guest. Kids were crying. We were left in the dark. The fire company came and the police cars arrived, but on a frigid and freezing winter night, no one attempted to explain what was happening, which would have been most appreciated. We were in the cold for over an hour, while some folks stayed in their rooms with no one trying to shoo them out. These things happen---but it would have been nice to be told what's going on.

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