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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 687 reviews
85%
Recommend This Property

Ratings Breakdown

687reviews

  • 5 Stars
    332
  • 4 Stars
    204
  • 3 Stars
    77
  • 2 Stars
    41
  • 1 Stars
    33

Well below normal HIEX Standards

By

June 23, 2017

This is probably the lowest quality HIEX I have stayed in.

It starts with a prison-like entrance amongst other industrial buildings with the smokers hanging around outside. You have to wait until the doors are opened from the reception area after the buzzer is pressed.

Reception is nice enough - standard fare - but there was no acknowledgement of my IHG status on arrival, no clarification on points v drink and generally little to make me feel welcome.

I had booked a twin room with my son and we were given keys to a double bed room - twin room was clearly stated on the booking contract! Trying to get the room changed was a pain and we ended up in a twin which was ill-prepared. It was not properly cleaned, had a light fitting not working and a musty smell. The soap dispenser was broken, the plug in the basin did not seal and one of the towels had blood on it.

Breakfast was poor and the service not good - the face on the staff member when I asked for a banana was a real picture!

Car parking is also very confusing - nothing on site and directions to the station car park are very unclear.

I am a BIG fan of IHG but this Swindon HIEX and the Swindon Holiday Inn let the brand down badly - investment and training definitely required!

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Good location

By

June 21, 2017

club

Best price and good value. Appreciate free room upgrade or services for ihg member

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Attentive and welcoming service

By

June 21, 2017

Comfortable and quiet stay in Central convenient location. Staff welcoming.

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Good Hotel for a quick stay

By

June 21, 2017

club

This hotel is perfect if you want cheap and easy.
Don't book it if you are expecting excellent customer service as you will be let down. It is however the only let down. The rooms are great and beds are comfy. Very easy to get to from the train and bus stations

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Nice stay

By

June 21, 2017

club

Very good hotel,good location,nice breakfast,clean

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Friendly Staff - Hotel needs work

By

June 20, 2017

club

Holiday Inn Express in the states have set the bar high and this hotel failed to meet that bar. The rooms were small, AC did not work and did not have common amenities for business travelers. Parking is two blocks away in a city car park. They shut off one (of two) elevators during the day for staff use which can mean a long wait for the one elevator when checking out. City center is not the nicest I've been to in the UK and it can be loud from nearby bars. There are some nice choices for food in the area and the staff was super friendly.

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Breakfast

By

June 17, 2017

club

All other areas apart from breakfast and evening meal were ok. A wider variety of choices is needed in the cooked breakfast department and more choices for main meals.

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excellent for business or leisure

By

June 16, 2017

Staff very friendly, rooms clean and comfortable but a little small. good location near rail station and town

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Work trip

By

June 16, 2017

club

Good value hotel; clean and tidy; close to the station, town and the designer outlet.

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Excellent Stay

By

June 13, 2017

club

Spent 2 nights at this Holiday Inn Express over a weekend during June. Checking in was a very easy process and efficiently done. Room very
clean and overall a comfortable room. As a City hotel unless window kept closed, there was some
late night noise from party goers. This wouldn't
stop my husband and I from returning. Breakfast
was excellent. To be included in price we could not
fault the choice available. It was also a pleasure to
see staff members keeping food areas clean and tables always kept cleared and cleaned of previous guests breakfast dishes regularly. Hotel in good location for shops bars and restaurants. Even though there is a fee, parking available for quests at a discount price near to hotel. Great team of
staff at this hotel. Definitely worth the praise.

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Good sized room very comfortable

By

June 13, 2017

club

Good hotel, clean and comfy room. Friendly and helpful staff . Only a slight moan there is no car park on site you have to drive to one and walk back to the hotel.

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Overnight stay on 11th May

By

June 13, 2017

club

Staff took time to acknowledge us when we arrived. In the morning staff were very nice and attentive.

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