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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 617 reviews
84%
Recommend This Property

Ratings Breakdown

617reviews

  • 5 Stars
    298
  • 4 Stars
    184
  • 3 Stars
    67
  • 2 Stars
    37
  • 1 Stars
    31

Clean and welcoming

By

March 23, 2017

Overall an enjoyable stay questionable services i.e. The lifts are very restrictive and the outside area is not recommended late evening

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Too expensive and out of date

By

March 22, 2017

This is the closest hotel to the station and it's usually 130/night. My room- no central heating or aircon. There's a heating/air con panel on the wall but it doesn't work. The room was cold and there's an electric heating to keep me warm- took a long time though. There's no bath and shower has a curtain. No toiletries apart from toilet paper and dispenser for soap in the shower. The lamp in my room is broken so it's very dark. As an IHG member this hotel doesn't compare to what I would normally expect from a holiday inn. Especially at that price. I always stay at intercontinental o2 and the superior kings rooms starts from 169/night. There's a massive gap between the quality and price. Swindon needs an upgrade. I would recommend it only base on location and that's about it.

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Excellent Staff

By

March 21, 2017

Having stayed here a number of times over the last 12 months its always good coming back. The Staff make the time to welcome and greet you. They make the inconvenience of staying away bearable.

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School reunion

By

March 20, 2017

platinumelite

Met up with some old school pals in HIE Swindon. The hotel experience was up to the usual high standards (we generally stay HI or HIE), but the weekend was slightly marred by the difficulty in accessing the hotel by road, and the fact that parking is some way away and I needed to go back and pay twice during my stay.

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Central position

By

March 20, 2017

club

Good breakfast, good restaurants nearby and near rail station.

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Relaxing stay.

By

March 17, 2017

club

Second stay here and very similar friendly service, pleasant and helpful staff and good breakfast choice.

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Great location and service

By

March 16, 2017

club

This hotel has a great location - within easy reach of the train station, bus station, the shopping area and the outlet.

The service is great; nice and friendly staff. The breakfast is ok.

The rooms are ok - but could do with a proper cleaning.

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good service

By

March 13, 2017

club

this hotel right in the middle of Swindon.
just minutes form shopping village.
The staff very helpful and always smiling.

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short visit

By

March 10, 2017

club

So convenient and comfortable .
The staff were welcoming and helpful.

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6th March 2017

By

March 10, 2017

The staff were very professional and welcoming. The room was fine. Internet service was great. The only thing was the air conditioning did not work and that it was very noisy outside in the corridor from 12.30pm right through to 2am with people slamming doors etc, not your fault but did not help not having much sleep and having important meetings the next day. The room was fine thought.

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Nothning special

By

March 10, 2017

Rooms clean, no brakes on the bed at all, wabeling when I switch sides.
Brakefast fair an the location a little bit industrial.

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Convenient Hotek

By

March 03, 2017

platinumelite

Nice modern hotel in the centre of Swindon city centre so ideal for the shops and very close to the station
Staff were friendly and bed room was large and well equipped
I walked to the station in about 5 mins so excellent location

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