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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.5

based on 786 reviews
96%
Recommend This Property

Ratings Breakdown

786reviews

  • 5 Stars
    505
  • 4 Stars
    222
  • 3 Stars
    36
  • 2 Stars
    15
  • 1 Stars
    8

Positive Überraschung

By

March 22, 2017

Super Preis/Leistung Verhältnis
Sehr sauber
Gutes Frühstück
Gut geeignet für Geschäft- und Durchgang-Reisen

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Very good as a mid-range business stay

By

March 21, 2017

platinumelite

We are a musical group who travel internationally throughout the year but largely in the UK. We use the HIE hotels more and more, as they are consistent and reliable, making it a good and easy choice for wherever you wish to stay.
These are amongst the biggest plus points, along with really good free wifi and excellent state of cleanliness and wear - i.e., they don't seem to allow the rooms to get round down and worn (unlike some!).
Lesser points are the breakfasts are sometimes inconsistent, with some items being available at one location but not another. And the content of the cooked items - usually scrambled egg, sausage and beans (and, more infrequently, bacon) - is a little uninspiring in presentation and quality. Also, there are no leisure facilities which, on one hand, has always been the case but on another, would certainly elevate them within the field.
But on the whole, HIE fulfil what they say they will pretty well within their market sector. I realise that I should be commenting particularly on the Swindon West hotel but, such is the uniformity, I find it pretty much applies to most that I have stayed in. This is meant as a compliment!

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Comfy homely rooms

By

March 20, 2017

club

Nice atmosphere Friendly staff. And good location for the Steam train. Museum and shops

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Ideally situated for a travel stop

By

March 20, 2017

club

Chose this hotel because it was adjacent to the M4 and I needed to break my late-night journey from South Wales to the South East. The room was perfectly warm and comfortable. I slept soundly,

The Breakfast may lack variety, especially for cooked food. Adequate for a travel stop but families and those staying longer may get bored quickly

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Convenience and comfort

By

March 20, 2017

club

The holiday Inn express is in a great location for onward travel. Despite the motorway being so close the room was very quiet. The room was comfy with the necessary equipment and toiletries.

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Clean, Relaxed stay

By

March 19, 2017

Stayed overnight for business. Very fast to check in. Clean and newly refurbished room. Excellent Internet and very good sleep. Cannot fault it.

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Not as good as some Holiday Inn Expresses

By

March 19, 2017

club

Good size room but bathroom cramped, also breakfast plates and cutlery were dirty. Otherwise as good and friendly as others I have stayed in.

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Good Hotel, excellent staff

By

March 17, 2017

I stay at this hotel regularly, in the Holiday Express range of hotels this hotel is 2nd to none. Good Holiday Express hotel made excellent by the service of the staff at all levels

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Great value

By

March 16, 2017

club

Great overall value including breakfast, just wish there was an option for faster wifi, I was on top floor and it was practically unusable because it was so slow

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Great stay

By

March 15, 2017

Great service from all staff, very clean, great breakfast. Highly recommended

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Comfortable and Clean

By

March 15, 2017

No mattress or bedding supplied for cot. Staff very pleasant and helpful. Clean comfortable room, very relaxing.

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Excellent short stay

By

March 15, 2017

club

Pleasantly surprised by the quality and cleanliness of the hotel. Room was clean and tidy with excellent facilities. Very quiet room for a good sleep.Better breakfast than anticipated.Would like to have stayed longer and would fully recommend to anyone.

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