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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 716 reviews
84%
Recommend This Property

Ratings Breakdown

716reviews

  • 5 Stars
    398
  • 4 Stars
    170
  • 3 Stars
    62
  • 2 Stars
    42
  • 1 Stars
    44

Never Dissapointed

By

March 27, 2017

club

We have stayed at this hotel at least 5 times and have NEVER had an issue. We have annual passes to Busch Gardens and this hotel is directly across the street. We can even see the closing fireworks from the park if we are on the right side of the hotel. The staff is always friendly and very accommodating. The rooms are clean and comfortable. The breakfast is plentiful and satisfying. There is an Olivia Garden and Outback Steakhouse next door and even a shuttle to the park so you don't have to drive if you don't want to... The price of the hotel is usually worth it, however we did pay a little more this past visit because it was during spring break. But when you figure in the price of an unlimited breakfast for a family of 5 it is still worth every penny. We highly recommend this hotel.

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Staff

By

March 25, 2017

club

Checking in and out was quick and easy. Prior to our stay we requested extra towels that were not in the room. The front desk provided them right away.

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Great Stay

By

March 24, 2017

This hotel was perfect for our family when we visited Busch Gardens. The location was very close to the park and all the amenities were great!

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Great stop before Busch Gardens

By

March 23, 2017

club

Clean and very close to the park. They offered a shuttle but we did not use it.

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Shuttle drivers

By

March 22, 2017

club

Maurine and pablo the shuttle bus drivers were wonderful!! They were very accommodating and entertaining! Loved them!

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Comfortable bed

By

March 22, 2017

club

Hotel was older but everything worked fine. Did not seem to be in the best area.

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Worn out hotel

By

March 22, 2017

Recently stayed for 5 nights. After the first night, requested that the shop worn chair and broken remote be replaced. This chair should have been in the trash. These were replaced. The breakfast buffet was always crowded and the selections were modest. It was adequate. The very small fitness room left much to be desired. 3 machines of which only the stair master worked. Although the thermostat was set for 68 gegrees, the room remained at a constant 76. Too Hot. Although the staff was polite, this hotel should be avoided.

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Comfortable Visit

By

March 21, 2017

2nd Stay at this location. Definitely improved since last year. Single entrance to facility makes it difficult to exit during busy traffic condition.

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Great! Close to Busch Gardens and restaurants

By

March 21, 2017

club

Just what we needed for a quick trip to Busch Gardens. Then off the to a beach wedding. We would definitely use the location again if we came that way.

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Busch Gardens top Choice

By

March 21, 2017

club

This is a good location if visiting Busch Gardens, short trip. Hotel is clean, quiet and friendly.

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Good Service

By

March 20, 2017

club

You have my results; final comment.....survey entirely too long. You were lucky I was in a good mood when I opened E Mail.

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Staff seemed very nice but did nothing to correct maintenance issues

By

March 19, 2017

club

The staff seemed very nice but did nothing but offer excuses for poor maintenance and cleanliness. I was told they were out of bulbs for bathroom, TV just needs to be unplugged from cable and reattached but they never came to room to do so even after I told them I tried but was unable to unscrew the connection and told the front desk room was not cleaned and he apologized and told me "I" could come down to desk to collect new towels and coffee (I would think he would find someone to do this since it was only 7PM not 3 in the morning).

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