Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 534 reviews
95%
Recommend This Property

Ratings Breakdown

534reviews

  • 5 Stars
    435
  • 4 Stars
    64
  • 3 Stars
    16
  • 2 Stars
    12
  • 1 Stars
    7

Where is the customer service?

By

November 20, 2017

This property has just been renovated. It's clean and nice overall. I was staying here for a wedding so I was gone for most of every day I stayed, just coming back to sleep at night.
Upon arrival, I found the room to be in great condition. The second night I returned to find the room cleaned but it appeared the toilet had been used after everything else had been cleaned. The SEAT was dirty. I had to clean it up with wash cloth and bar soap provided. No worries, because surely they'd get it right tomorrow, right? WRONG the next night I returned to find that my room had been skipped all together. I checked to be sure the DND sign was down, an it was. As I said, I was busy so I was gone 10am-10pm every day. (Plenty of time to get the room cleaned up.)
Upon check out, I voiced my concerns to the front desk lady and asked that she email the receipt she apologized and said that she'd reducesome of what I'd paid for the three days and forward the receipt.
That's been a week and a half ago and I haven't heard anything.
I'm not sure where the breakdown was for this stay at all. Not what I'm used to with Holiday Inn Express.

Read More
Read Less