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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 464 reviews
86%
Recommend This Property

Ratings Breakdown

464reviews

  • 5 Stars
    275
  • 4 Stars
    105
  • 3 Stars
    40
  • 2 Stars
    29
  • 1 Stars
    15

Above and Beyond in Service

By

October 17, 2017

Coming in from WA State to see our grandkids for the first time since May. They were taken and placed in Foster care in August and we going for full custody. This was the first time CPS allowed us to visit. We flew in and found out we could have the kids overnight! Front desk staff member Avina went above and beyond with an upgrade to our room so we could have the kiddos with us and even presented them with a bag each with water wings, beach ball and bubbles!! They were thrilled! All the staff was amazing during our stay! The property is going under a renovation but it will not stop us from staying again when we return again next month to visit. We hope to have them home with us by Thanksgiving. We will stay at this property again! Thank you Holiday Inn express and Suites for making our stay memorable!!

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Convenient location

By

October 16, 2017

platinumelite

Clean hotel in the heart of asu campus. Very reasonable rate.

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Great hotel

By

October 15, 2017

Great price comfy great location. Despite the construction there was no issues

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Fun in the sun

By

October 14, 2017

platinumelite

Enjoyable, professional staff with a wonderful environment.

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As great stay.

By

October 10, 2017

club

It was a good experience with a 9 out of 10. The rooms were clean. The staff was friendly and quickly corrected a problem I had at check-in.

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very comfortable rrom. great bed-slept great

By

October 06, 2017

club

The staff was wonderful. The room was well kept. even though the Inn was under going renovations, it was kept clean-noise was kept to a minimum. The staff kept me informed as to what work and when it was being done. I hope to return next year and will book a room at the same location! overall, a great experience

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Clean and comfortable room.

By

October 05, 2017

This hotel was undergoing some renovations during our stay, but we were not inconvenienced by the work. My two complaints: The tap water tasted horrible, and the hotel did not have an elevator. I have had both knees replaced, and stairs are not my friend. Overall, our stay was fine.

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Not a comfortable experience

By

October 04, 2017

club

Just didn't enjoy my stay there felt I had to watch over my shoulder all the time

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Good Hotel Near the ASU Campus

By

October 02, 2017

This hotel is in a fairly busy area of Tempe, near the ASU campus, but it was quiet and relaxing after you got into the hotel. The front desk staff was very friendly and helpful at check in and check out. On check out they gave us accurate directions to a destination downtown that we needed to visit but were not familiar with. The breakfast was very good although the dining area was rather crowded when we ate. The suite were stayed in was large with two nice comfortable beds and plenty of pillows. The bathroom was clean with plenty of towels.
It was a very good stay.

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Great service in all areas

By

September 26, 2017

club

Everything here is very clean. Really enjoyed the pool and spa as it was outdoors and the setting was beautiful. The breakfast was great and a good variety of food. Can't ever pass up the cinnamon rolls! the staff is always pleasant and ready to go the extra mile. My daughter left her phone in the shuttle on the way to the airport and they were willing to bring it back to her. What a blessing that was!

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Poor air quality great service

By

September 26, 2017

club

The hotel was great and I would consider staying again if the would clean the filters and improve the air quality in the guest rooms

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A very good experience near ASU.

By

September 23, 2017

club

From the time we first checked in until we left, the staff was excellent.

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