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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 347 reviews
93%
Recommend This Property

Ratings Breakdown

347reviews

  • 5 Stars
    222
  • 4 Stars
    88
  • 3 Stars
    22
  • 2 Stars
    10
  • 1 Stars
    5

Good Service

By

September 16, 2016

club

Received excellent service. Hotel Lobby and Great Room were being remodeled but staff worked around the construction. Guest room was very clean and beds were very comfortable.

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Clean room, good ammenities

By

September 15, 2016

club

I have stayed at this hotel on several occasions, all without complaint... until this time.

I had an issue with the toilet constantly running, and despite having multiple visits from the hotel maintenance staff, who left after the third time of trying to "band-aid fix" the issue and saying "Hope this works, because I'm outta here" to not being able to be moved to another room that was equivalent to my accommodations, forced me to stay in my room, turning on and off the water shutoff for the toilet each time I needed to use it.

The management staff was very apologetic of the issue upon my checkout the following morning, and added additional reward points to my account. They had a positive attitude regarding the issue, and took care of me. I have nothing negative to say about the management/front office staff. I was however disappointed to witness the nonchalant attitude of the maintenance man.

I am taking this as an isolated incident, as I have never had issues there prior. The grounds are well-kept. rooms are clean, and the Direct TV was a plus. I would recommend this hotel to a friend, and will even be re-book here for future business trips.

Just be aware that this hotel lobby is being remodeled, and one of the two elevators was taken out of service during the duration of my visit, causing delays to get to my room, as there are 6 floors in this hotel.

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Well done

By

September 11, 2016

platinumelite

We use HIE all the time, the point program is great. This particular location is well run and clean. I stay here several times a month and plan on continuing to do so.

Posted byHotelStaff
September 15, 2016
We certainly appreciate your Gold Star recommendation! We are happy that we offered you a stay worth coming back to. We look forward to your next visit with us!
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Great Staff

By

September 08, 2016

The hotel lobby was being remodeled during my stay and there was no trouble and it was handled professionally.

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Under construction

By

August 30, 2016

platinumelite

The room was adequate, however the Lobby was under construction. The parking lot was on the opposite side of the temporary building entrance requiring a long walk around the Hotel at check-in as all other doors were locked for security without a room key.
The woman at the folding table which stood in for the lobby was very pleasant although I don't recall her name.
Breakfast needs improvement.

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Great location and attentive staff

By

August 27, 2016

club

Convenient location for shopping and freeway access

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Close to ASU

By

August 20, 2016

This HIE is our prime choice of hotel when we travel to Tempe. It's proximity to the ASU campus in Tempe is one of it's key features. Our experience, from making reservations with Jacquelyn, relaxing

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Great Service

By

August 20, 2016

club

I feel like the young man that was handling check ins was so nice and genuine. He was so pleasent to talk with after being on the road all day. He was awesome!

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PLACER

By

August 17, 2016

EN GENERAL CUENTAN CON BUENA ATENCION PERSONAL Y LOS CUARTOS SE ENCUENTRAN LIMPIOS SIN RUIDOS EXTERNOS. LA LIMPIEZA DE LOS BAÑOS ES EXCELENTE.

Posted byHotelStaff
August 19, 2016
Hello and thank you for your review. It seems, by your response, you enjoyed your stay at the hotel. However, the ratings you gave are the lowest possible. Is this a mistake? If so, can you please correct or remove the review? Thank you!
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EXCELENTE DESCANSO!!

By

August 12, 2016

club

Gran comodidad de la camas y almohadas
nada de ruido y habitaciones muy limpias,
buen desayuno

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Please put attention with the final charge

By

August 03, 2016

club

Eveything was OKI, except there is many noise with the expterior.
Moreover, the hotel charge me double my stay. I need them to take immediate actions to correct this.

Posted byCustomerCare
August 12, 2016
Dear Rosi66, Thank you for your taking the time to evaluate our property. We are happy to read you found most aspects of your stay commendable. However, we are sorry for the inconvenience caused by the noise levels and billing charges in question. Your comments have been taken very seriously and I have sent you a private message to discuss further. Your patronage as an IHG Rewards Club Gold member is greatly appreciated. Again, thank you for sharing your experience with us. Sincerely, Zelyn N Case Manager IHGService
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Quality, convenient option for a business traveler

By

July 30, 2016

Holiday Inn Express well known quality, with easy access to freeway, 5 miles away from PHX car rental facility. Love the cinnamon rolls!

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