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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 289 reviews
87%
Recommend This Property

Ratings Breakdown

289reviews

  • 5 Stars
    168
  • 4 Stars
    65
  • 3 Stars
    24
  • 2 Stars
    25
  • 1 Stars
    7

Wonderful stay wonderful experience

By

May 22, 2017

club

I have stayed at this Holiday Inn every time I've come to Terrell Texas. And I've been coming twice a year for the last 20 years. I travel out of the country and customer service is a premium value. Breakfast is always very good and coffe stands up to any fast food or restaurant venues. Satisfied I am.

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Excellent experience

By

May 17, 2017

The title says it all. The staff at this hotel is the best I've ever met and I've stayed at Disney World resorts.
Very clean room and the continental breakfast was great.

Great job by everyone to make our stay so great

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Breakfast area and food

By

May 16, 2017

I have been staying at this Holiday Inn in Terrell, TX since it opened several years ago, and I have seen the quality of the food in the breakfast area deteriorate. For example, the biscuits were cold and I was told that there is no warmer for the biscuits now. Also the coffee was always lukewarm. I got to the area around 7:30 or before and the coffee should have still been hot.
In years past, I remember, hot food from the beginning of breakfast until time for breakfast to close.

I choose to stay at this particular Holiday Day Inn because it is convenient for my meetings.

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Best hotel in Terrell!

By

May 16, 2017

club

Staff is super nice and friendly! The room was clean, microwave, fridge and kuerig in the rooms! They also have good breakfast!

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Good location; room was comfortable

By

May 15, 2017

club

Good location for business use in Terrell area with some restaurants

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business visit to a small town

By

May 15, 2017

club

This is one of the hotels along IH 20 serving the small town of Terrell Texas. As such, it is a good quality hotel that provides clean safe rooms for our traveling staff. We are state employees who visit towns around Texas and usually rely on Holiday Inn Express for their consistency, as well as IGH membership.

However, their morning breakfast could use some improvement.

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Do Not Get What You Pay For

By

May 13, 2017

club

Suite reserved and paid for (3 weeks before trip) was changed by management without informing customer. Suite was not was paid for. Bathroom was in disrepair. A/C did not control properly. Had to call front desk multiple times after 8 PM about noise level of guests in hall and floor above us (some sort of team of kids running up and down hallway and in rooms).

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Helpful staff

By

May 13, 2017

club

The staff bent over backwards to help make our stay enjoyable.

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Leisure stay

By

May 10, 2017

club

Comfortable bed and clean room . Will gladly stay again.

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Terrell Trip

By

April 30, 2017

Nice courteous staff. Rooms were clean and quiet. The room more than meet my needs for the stay.

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Giant Oriental Cockroach in bathroom!!

By

April 27, 2017

club

Room not clean...found a giant Oriental cockroach in the bathroom. Staff was slow to realize I wanted a different room. Not a restful nights sleep!!

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Nice stay

By

April 23, 2017

club

Quiet and AC was cold. Friendly staff and easy check in. Would easily stay here again if in the area

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