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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 444 reviews
86%
Recommend This Property

Ratings Breakdown

444reviews

  • 5 Stars
    255
  • 4 Stars
    107
  • 3 Stars
    41
  • 2 Stars
    27
  • 1 Stars
    14

Nice Hotel

By

2017 七月 24

club

Nice hotel, good location, clean, and friendly staff.

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Clean room and comfortable beds!

By

2017 七月 24

club

We had a nice stay,the room was large,quiet and very clean.We would stay here again!

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Good place to stay

By

2017 七月 22

club

Used this hotel as a stop over to visit the parks and get to the airport staff was friendly and helpful breakfast was awesome and everything went very well

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Troutdale visit

By

2017 七月 18

Close to our destination led us to this hotel. Could not find it which required going around the ONE WAY Streets twice.
There was noise in the hotel and noise from the neighboring Trucking business.
We did not enjoy that. With no refund possible we stayed our two nights but certainly will NOT stay again.

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Worst IHG Hotel Stay Ever

By

2017 七月 17

My wife and I arrived late after a long day of travel for a one night stay on IHG points on our way to an outrigger canoe race in The Gorge. When we reached our room all seemed alright so we unpacked, getting showers, etc. and ready for bed. However, when we turned down the sheets we found they were dirty and even had what looked to be a blood stain on them. Totally disgusted we called the desk and informed them about the issue. The night clerk said he would get us a new room and bring us a key. After packing all our stuff back up (it was now midnight) we waited another five minutes and just as I was about to call down and find out what happened, he arrived. He really didn’t really seem interested in why we had complained, so I showed him and he said he would relay the issue to the manager in the morning.
In addition to our initial issue, when we tried to start up the AC in our second room we found that the heavy blackout curtain completely blanketed the air conditioner if it was closed. So, you had to choose between being cool overnight and having the light streaming in come daybreak… pretty poor design. Also, I felt pretty badly for the folks below us, for as we were unpacking now after midnight since the floor was creaking loudly as we walked back and forth.
As we checked out in the morning, I figured the manager might want to apologize for the nasty condition of the room and possibly offer some type of compensation for the inconvenience, so I specifically asked for him. His response when I told him about our issue was that he had not heard anything about it from the night clerk. He said would look into it. Would have thought he would have done more, but a “gee I’m sorry” was the best he could do.
Overall this was my worst experience at an IHG hotel and we will not ever be visiting this location again. Almost enough to make me give up on IHG and give other the hotel chains even more of my 100+ hotel nights per year.

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West trip

By

2017 七月 17

club

Awesome staff last at night, went above and beyond to help us

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Always Welcoming

By

2017 七月 17

This is my hotel of choice when visiting the Portland area. There is a friendly and efficient staff that has been mostly consistent over the last several months, ensuring a friendly "welcome back" each time I visit. Kudos to Marissa, Monica, and Stacy for their part in making me look forward to my next visit!

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Great Service

By

2017 七月 17

club

The manager was great about changing our smoky room.

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Close to airport, clean, quiet, comfortable

By

2017 七月 16

club

The hotel was a little bit difficult to find in the dark, but perfectly satisfactory. Staff was really friendly and free breakfast was better than most i have had. Location was convenient to airport.

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Holiday inn express

By

2017 七月 16

club

Truly a relaxing experience. When travelling it is a relief to know you will get clean rooms, a great sleep and a quality breakfast, staff are pleasant and very helpful. The pool and hot tub are a nice bonus and being able to do laundry when travelling is so helpful! Would recommend any Holiday Inn Express to anyone travelling!

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Clean and friendly

By

2017 七月 16

club

I am always pleased with the staff at this location

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Not Up To HIE Standards

By

2017 七月 09

This location is definitely showing some age. The location is not great as it is next to some truck stops and the area is in my opinion suspect. Stayed here based on location and price. Would not stay here again.

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