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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 643 reviews
93%
Recommend This Property

Ratings Breakdown

643reviews

  • 5 Stars
    480
  • 4 Stars
    100
  • 3 Stars
    30
  • 2 Stars
    20
  • 1 Stars
    13

Great service

By

October 16, 2017

Staff was more than happy to find a room that fit my needs

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Strange noises and no compensation from mgmt

By

October 16, 2017

Room 430 next to stairway. Everything was okay until I went to bed. As I neared the headboard I could hear a sound which got louder as I got closer to the wall/headboard. Sounded like helicopter propellers. It was so loud, but only within 3-4 feet of the headboard that I slept with my head at the foot of the bed.
Which was fine until 3am when I couldn't sleep anymore, thinking of the problem. Why was that sound there? Turns out there is some kind of vibration in the wall that seems to be amplified greatly by the headboard or something in the wall.
I went down to the front desk, got the night mgr to come up. She totally agreed there was a problem and she would enter it in their book. She assured me that it had to get resolved. That's fine, but I suffered a poor night's sleep with a problem that has probably been there all along and more than likely reported before. I was hoping for some compensation of some sort, but got nothing. I was billed fully and got no extra points. It was a nice hotel, but I'm not sure if I would stay there again. Certainly not in the rooms next to the stairway.

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Great

By

October 14, 2017

Great all services that we used were great. We stayed on our way to our function as well as our way home from the function. Would recommend to fellow travelers.

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Great service and property

By

October 10, 2017

platinumelite

Very clean and easy property to stay at. Front desk folks were great and helpful. Room and amenities were great.

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Peace and Calm in a time of struggle

By

October 09, 2017

Part of each and everyone's life is our death and some of us plan the details for our last wishes. On a recent trip to Des Moines to finalize the last details for my Mother, I stayed in this hotel to ease the burden on our family. With so many emotions, details, and spending time with the one person in life who has loved so many unconditionally, I found this hotel a place that offered peace and calm when I was there. The room was very clean and orderly, the bed comfortable, the morning staff was kind and considerate in all interactions, and the location prime.

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Convenient and Comfortable

By

October 08, 2017

platinumelite

Right off the highway and very comfortable environment.

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Review

By

October 06, 2017

We particularly appreciated Ms. Lindsey at the front desk. We had car problems and were unsure of whether we would need to stay extra nights, need late departure, etc. She was VERY professional and accommodating of our changing needs. BONUS time!!

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Comfortable beds

By

October 04, 2017

club

The hotel was clean . Their breakfast was questionable as to the hard boiled eggs had ice around them !!! Cranberry juice was out plus the way it was laid out was kind of weird !!! There was no local newspaper outside of my room !!! They only had USA today newspapers for you to take big deal as I don't read that newspaper ever

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Nice teip

By

October 04, 2017

Good room. Clean and good value and would recommend it any time

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Great location

By

September 28, 2017

club

Pleasant staff. Comfortable room and good wi fi connection. Quiet and restful motel experience. Will stay again when in the area!

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Great weekend stay

By

September 27, 2017

club

This was a great hotel! The staff was friendly, the hotel was clean, and it was very quiet. Thank you!

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Staff very friendly. Property clean and relaxing

By

September 27, 2017

This Holiday Inn Express is very nice. Would definitely recommend to friends and family.

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