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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 487 reviews
97%
Recommend This Property

Ratings Breakdown

487reviews

  • 5 Stars
    388
  • 4 Stars
    73
  • 3 Stars
    12
  • 2 Stars
    8
  • 1 Stars
    6

Best Utica Hotel

By

July 17, 2017

My dad and I come to visit his home town every year. We always stay at this hotel. It's perfect for our needs. I like Holiday Inn Express when not looking for a fancy hotel. It's always clean and the staff at this location are fantastic.

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Horrible Double Billing Issue

By

July 12, 2017

Check in was slow. We didn't spend a lot of time at the hotel, but it was clean. Breakfast was not that great, we ended up eating at a local diner instead. The real problem is I pre-paid for the stay through hotels. When I got to the hotel, I had to present a credit card for incidentals, however, the hotel charged my credit card for the stay upon checkout so now i have paid for the stay twice. I keep getting the runaround. The hotel says to call hotels and hotels says to call the local hotel. I have disputed it with my credit card so hopefully I can get my money back that way.

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Great stay

By

July 03, 2017

This hotel definitely provided a great nights sleep. My room was clean and the staff was great. You can't beat the location!

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Overnight stay

By

July 01, 2017

platinumelite

Clean comfortable room. Staff knowledgeable about surrounding amenities. Offered excellent choice for dinner.

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Good Stay for value in Area

By

July 01, 2017

club

Nice hotel for that area. Good staff, nice rooms but terrible Wifi.

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Great Service

By

June 28, 2017

No complaints about our stay. Staff was friendly and helpful. Everything was clean and operational.

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Convenience and friendly staff

By

June 28, 2017

platinumelite

Great place to stay, great location, great for business, and great for pleasure...what else can I say?

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Road Trip 2017

By

June 20, 2017

club

Hotel was clean, staff was friendly and breakfast was filling.

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Definitely would stay again

By

June 20, 2017

club

We stayed in King bed Suite. It was a very spacious room were we could hang out and play cards. The room was very clean!!! It was also conviently located! The breakfast was great for my son who likes pancakes but I wasn't impressed. Overall we enjoyed our stay and would stay again.

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Good location, large room

By

June 20, 2017

club

Convenient location while visiting Utica. Rooms are large and quiet.

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What I expect

By

June 19, 2017

club

It was what I expected. That's why I continue to book at HIE.

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Nice hotel

By

June 19, 2017

Clean facility and polite staff. It was close by where I was attending a training class for a week. The morning breakfast was very sufficient. I have always enjoyed the automatic pan cake maker. The fruit is always fresh.

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