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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 507 reviews
96%
Recommend This Property

Ratings Breakdown

507reviews

  • 5 Stars
    409
  • 4 Stars
    62
  • 3 Stars
    15
  • 2 Stars
    13
  • 1 Stars
    8

Great place to stay!

By

September 19, 2017

club

Great stay! Staff was very friendly and helpful. Room was clean and bed was comfortable. Would stay here again if in the area in the future.

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Good stay.

By

September 18, 2017

club

Everything was clean and fresh, and the check-in and check-out processes were simple and convenient.

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Great one night stay!

By

September 14, 2017

The staff was courteous and helpful. We loved our comfortable beds!

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Comfortable bed and room and great service

By

September 12, 2017

club

Feels like home when we stay there. Best one yet. Mattress is very comfortable, makes sleeping easy and feeling refreshed in morning.

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Excellent stay

By

September 11, 2017

club

Loved the hotel and helpful staff, but as usual free breakfast in this level of hotel is never very good. Instead of trying to do a hot breakfast of mediocre quality, i would prefer a fresh baked croissant with Starbucks coffee and fresh fruit -- but I am probably in the minority.

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Friendly receptionist, perfect bed

By

September 11, 2017

club

Receptionist was very helpful and friendly

The pillow and mattress were perfect

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Room was great and staff

By

September 06, 2017

club

Great place to stay room was very clean staff was great. Have no issues with this hotel I will return

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Great find

By

September 02, 2017

platinumelite

First time I have stayed at an IHG property in the Ft. Smith area. Very pleasantly surprised by the hotel condition and friendliness/attentiveness of staff.

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choose a different hotel .. not this one!

By

August 22, 2017

Location needs updating. Have stayed here for a number of years, but it's time for me to go elsewhere. Tired of decreasing cleanliness. Need new beds too.

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Clean and comfortable and quiet.

By

August 21, 2017

club

As a government employee traveler I had a clean and comfortable stay and a great breakfast. I recommend this location which is close to historic downtown and easy to get to from the interstate.

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Good experience

By

August 20, 2017

club

Good, clean hotel. Friendly staff. We stay here several times a year, and although the hotel is now a few years old, they have done a good job of making repairs as needed. A negative would be an undersized elevator motor so it is slow.

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Average overall- bit pricey

By

August 20, 2017

club

Overall average. Smokers bench kept right at entrance. Should offer water to IHG members in summer

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