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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 461 reviews
84%
Recommend This Property

Ratings Breakdown

461reviews

  • 5 Stars
    270
  • 4 Stars
    99
  • 3 Stars
    39
  • 2 Stars
    23
  • 1 Stars
    30

comfortable bed

By

May 25, 2017

club

overall our stay was great, the television would only get one channel, but we didn't have a lot of time to watch tv so that wasn't a big concern

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Need retrain on CS skills

By

May 24, 2017

club

If it wasn't the female CS I talked to who had failed to satisfy my request, I would have given a higher rating.
I don't mind to be notified that they had pretty full bookings and might not be able to put my family closer at the time I requested. The person I talked to over the phone had failed to make note of my request. Two persons requested to be put closer together a few days before our stay but they still failed to do so ended up my family on 3rd floor and my sister's on 7th. I am not staying at this HIE anymore.

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Management did not comply with my requests

By

May 17, 2017

This was a business booking for special guests from out of sea.
I repeatly called and talked to 3 different site managers requesting not to provide any invoices or billing information to the guests since I was paying for all expenses with my credit card on file.
Despite all of that, they did at check out.
It was very embarrasing when my guests left an envelope with the expenses.

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Staff is always friendly and helpful.

By

May 16, 2017

club

Love that they've added 24/7 security. clean room.

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Clean room

By

May 16, 2017

club

Front desk staff were friendly. Efficient of check-in and check-out. clean room.

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Staff were friendly.

By

May 16, 2017

club

Efficient when I arrived .Staff were friendly.very clean rooms.

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buen servicio

By

May 16, 2017

club

El personal son muy amables ,mi estadia fue muy grata,me encanto el desayuno.

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Nice and comfortable bed

By

May 16, 2017

The room is nice and clean as always with best quality in Holidaay Inn Hotels

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great service

By

May 16, 2017

club

good service, clean environment, room, bathroom, respectful staff.

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Great place to stay

By

May 16, 2017

club

The room was just perfect for me and my partner. The bathroom was clean and the bedroom was organized and everything looked nice. The view outside my window was beautiful. The bed was comfortable. And they put me in a room with nobody around me and it was a nice quiet night.

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Large pillows and bed is pretty comfortable

By

May 15, 2017

Staff friendly and room service responded quickly to requests. Security presence was visible

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Good service

By

May 14, 2017

platinumelite

Stay itself was good. But not in the bedt neighborhood

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