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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 419 reviews
83%
Recommend This Property

Ratings Breakdown

419reviews

  • 5 Stars
    242
  • 4 Stars
    92
  • 3 Stars
    34
  • 2 Stars
    23
  • 1 Stars
    28

Quick stay

By

28 March 2017

Staff was friendly. Able to check in early. Room was clean.

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Disappointing Stay

By

27 March 2017

No clock/microwave/hot water. Could hardly turn around in bathroom. May not seem like a lot but these are things one needs/expects when traveling, especially for the price of the room. HIE used to be a good value/service. It the last year or so that has changed at many of its properties. Used to be a true devoted customer to IHG whenever we traveled for business/pleasure. Now beginning to question our loyalty.

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Loved it

By

24 March 2017

club

The bed was absolutely comfortable my husband and i really enjoyed our stay

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Nice stay

By

22 March 2017

Great place, centrally located to many things and very well priced!

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Great stay in L.A.

By

19 March 2017

platinumelite

We like staying in this hotel a lot when we go to visit our elderly parents. This is mostly because the staff is always so incredibly friendly and helpful! We had a couple of problems during the visit, which were amazingly pleasantly resolved.

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Easy stay

By

12 March 2017

club

When traveling for business, it's just what you need

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friendly staff and comfortable stay

By

09 March 2017

I have stayed at this hotel every month for almost two years. The rooms are always clean and the staff is always friendly.

I appreciate the availability of the fridge in the room and I look forward to the upgraded fitness center.

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Van Nuys stay

By

08 March 2017

club

Room smelled. Front desk barley spoke English. Food was cold.

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Pleasant stay

By

07 March 2017

club

My first time in the area. Hotel was near my meeting site. The staff provided a lot of information about the area and amenities available. I would recommend the hotel to anyone

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Clean comfortable room

By

06 March 2017

club

I enjoyed my time spent at your hotel. The breakfast menu was appetizing and well presented. Grounds of the property were clean and tidy. Staff was well mannered and helpful. Housekeeping was also helpful and competent. I would stay in your hotel again if I were ever in the area again. Thank you.

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Good

By

05 March 2017

Everything was fine until I wanted for breakfast oatmeal. I wanted to use the hotel's microwave oven because there isn't one in the room. I was told that the breakfast great room had hot water. I don't have oatmeal with hot water. I prefer hot milk.

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Great hotel

By

05 March 2017

club

Great hotel to stay at, everything was clean my kids enjoyed the stay

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