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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.3

based on 395 reviews
83%
Recommend This Property

Ratings Breakdown

395reviews

  • 5 Stars
    244
  • 4 Stars
    70
  • 3 Stars
    39
  • 2 Stars
    24
  • 1 Stars
    18

Smelly and Noisy

By

June 20, 2017

club

Tried two rooms, both had pet smells in them. At 4:30am someone was filling a large cooler with all the ice from the machine. One cup at a time, for a long time - long enough to wake us up and go to the door and ask him if he was ever going to be done. I suspect it was someone who usually fishes and knows there is an ice machine he doesn't need to pay for. Can't recommend and won't be back. Maybe the renovations will fix some of the problems.

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Good customer service

By

June 20, 2017

Here on an overnight stay while traveling. Was placed into a room on fourth floor which unfortunately had a foul odor with a moldy A/C unit. I immediately went back to front desk and told Sean, who was working pretty much alone at the time, about the situation. Sean never hesitated and quickly apologized for this and without question changed our room. He even went to the room with us to ensure it was a good room and met my and my wife's approval. Sean was working the next morning when we checked out and apologized again while making sure we were satisfied with our stay. We were happy and satisfied with everything that Sean did for us and would not hesitate to stay here again.

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Great customer service

By

June 14, 2017

club

What can't be said for the great service and accommodations at this hotel. The expectations were set even prior to our arrival with them advising about renovations being made. Sean has exceptional customer service skills. Very satisfied with this stay, I am usually extremely picky about hotels but not 1 single complaint for this establishment

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Good stay

By

June 13, 2017

See scoring. Sean at Front Desk is great. Nicest guy.

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Great customer service

By

June 12, 2017

club

The entire staff was wonderful. Very friendly and courteous. The night staff, housekeeping and dining staff were very nice.

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Great service

By

June 11, 2017

club

Everybody was very nice, I would like to single out Marlene who was very helpful with my questions and requests

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Convenient and comfortsble

By

June 05, 2017

club

Staff is friendly. Location is convenient. We just moved to Venetian Golf

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Mrs

By

June 05, 2017

club

Excelente , clean safe and great customer service bed very comfortable everything was excellent.

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servicio muy euno

By

June 01, 2017

club

me quede dos noches y los empleados muy amables el hotel esta bien localizado y cerca de las playas

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Friendly, helpful staff!!

By

May 30, 2017

Stocked breakfast every day. Staff accommodated request for fresh fruit. Staff provided assistance with luggage cart promptly and with genuine friendliness.

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Arrived Before the Renovation

By

May 24, 2017

club

We stayed at this hotel right before it was scheduled to be renovated. Our room had multiple stains on the floor and had an odd smell. The bathroom was scummy and there were ants on the floor. Air conditioning worked and hotel staff were nice, but we left feeling dirty and ready to get home. I am sure this place will be nicer to stay at after the renovation. You could tell they needed it.

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Bed

By

May 24, 2017

club

way too squishy, sunk in the middle, made our backs ache

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