Rated 4.2 out of 5 by 194
Rated 5.0 out of 5.0 by verypleasedpatron This is a wonderful hotel
The room was big and very clean. It was quiet. Even though you could see the freeway from the window you could not hear the traffic. The breakfast was fresh and there was more than enough seating in the dining room. The staff was very kind and helpful. They were neat and professional. My husband and I have changed our traveling plans for the future to stay at this hotel again. We were very impressed with the quality. One down side is the bathroom is very small and they have a full size mirror on the door right in front of the toilet. That could be awkward for some. We usually only stay at Holiday Inn Express but this was by far the nicest we have ever been in.
July 30, 2013
Rated 5.0 out of 5.0 by satasat Great stay
We enjoy the stay a lot. Very nicely maintained and plenty of underground parking. It is conveniently located to the freeways and good food choices. The staff was very helpful and the breakfast was excellent. They even accommodated our request to start breakfast early. Kids loved the place a lot. Thanks you for the excellent experience.
July 21, 2013
Rated 5.0 out of 5.0 by notcalifornia46 a good buy in Walnut Creek
This Holiday Inn Express is very convenient to the freeway and to BART. There are restaurants within walking distance. The warm cookies are a real treat. It is nice to have underground parking, but the "card" system using the elevators should be explained a little better. We had relatives who were on the first floor and we were on the second floor and they had to walk the stairs to get to us, not able to use the elevator. The breakfasts are very good and all the staff working in the kitchen and dining room need to be commended for their service. They were always present and kept the buffet well stocked and were friendly and helpful.
July 18, 2013
Rated 5.0 out of 5.0 by Kelly20 Great room and service
We were on vacation and stayed at this Holiday Inn. It is only about 25 minutes from downtown San Francisco so that made it convenient. The room was large and very clean. Beds were very comfortable and no noise from the roads so easy to sleep.
The pool was very relaxing and the breakfast had a great variety. We would definitely stay at this Holiday Inn again and would recommend it to anyone.
July 15, 2013
Rated 5.0 out of 5.0 by ck4ever good location and comfortable surroundings
Enjoyed the spacious king room and convenient location at this hotel when visiting family in Orinda.
July 13, 2013
Rated 2.0 out of 5.0 by Juro Disappointed
Reserved 3 rooms for 2 nights, requested connecting rooms for two of them when reservation was made, did not get. At check-in, requested rooms not near the highway (noise) and renovated rooms. Was informed by Veronica(?) that she didn't know which rooms were renovated and to check out the rooms first and if not acceptable let her know (red flag). Rooms were very far from the lobby but were next to each other. The rooms were not renovated and could hear the noise from the highway. Decided to stay because it was the evening and didn't want my Mom to make that long trek back to the lobby. Good news was the noisy air conditioner mitigated some of the highway noise. One of the room's bath tub stopper did not work and let the front desk know twice but was not corrected. Air conditioner did not work in one room but was corrected. I do want to mention that aside from my experience with checking in, all other staff I encountered were very friendly and helpful. I would give the hotel another chance in the future.
July 13, 2013
Rated 5.0 out of 5.0 by tat2 Great Location
The price and facilities were GREAT! Very close to BART station and EASY access to San Francisco. Used public transit in SF and this made my visit to SF VERY AFFORDABLE.
July 12, 2013
Rated 5.0 out of 5.0 by CleverUserName Great Location
Great location - less than a minute off the 680 freeway. Free underground parking (with wide spots) was a nice surprise.
July 11, 2013
Rated 5.0 out of 5.0 by Scratch HIGHLY RECOMMEND
The staff was very professional, friendly and helpful, we completely enjoyed ourselves and were there for about 2 weeks.
We are out here seeking housing because of a job transfer and if my job were closer to Walnut Creek, we would still be there.
Definitely an awesome place to stay!!!
July 11, 2013
Rated 3.0 out of 5.0 by onzoh22 Mixed Feelings
It's an ok hotel.
We stayed at this hotel during the July 4th week for 3 nights and also experienced the heat wave earlier in the week, so the air condition needed to be used. It was a wall heater/fan/airconditioner -- loud and sounded like an engine running. I did tell the front desk and they said they will send someone to look at it. We were out most of the day so not sure if they actually fixed it but it sounded the same. Dated hotel. But the WORST is the hallway smelled MUSTY and had a convalescent smell. Also, one of the rooms keys didn't work, complained and gave me a different key but it still didn't work, just gave up.
Breakfast is decent, menu didn't change the entire week we were there., terrible coffee-water-downed coffee (like my coffee strong). The staff at the front desk were friendly. Close to the Pleasant HIll/Contra Cost Bart. Close to Walnut creek broadway plaza mall.
July 7, 2013
Rated 5.0 out of 5.0 by Gailygirl GORGEOUS POOL AND PATIO AREA
We have stayed here many times, and will continue to return when in the area. This is the perfect venue for my husband to conduct his business, and for me to relax! The pool area is beautifully landscaped, and so relaxing. We enjoy eating our breakfast out on the patio area, and listening to the birds. The rooms are always exceptionally clean, and the staff is always ready to help with anything I may have forgotten.
July 7, 2013
Rated 5.0 out of 5.0 by YLaLa Perfect value for the money.
Clean, comfortable, and quiet. Nice staff and good service
July 6, 2013
Rated 5.0 out of 5.0 by Cartoon Repeat
second visit in just over a week, very pleased. While the tempature outside was 100+ the rooms was invitingly cool,as was the outside pool.
July 6, 2013
Rated 4.0 out of 5.0 by SanDiego63 Comfortable room, nice pool and great service
All in all, good value for the price and very accommodating staff. However, no posting of the absence of shuttle service on weekends so it came as a surprise. Of the 2 computers in the lobby, one was out of service, the other had the printer out of service. Also, on this very hot weekend, the air conditioning in the common areas was out of service. Breakfast was fair: watered down coffee and no fruit, otherwise OK.
July 5, 2013
Rated 2.0 out of 5.0 by khkhpine Room (smokeless room) smelled like smoke - terrible!!
Room smelled like smoke - it was a non-smoker room. Carpet dirty in room, hallways, etc. TV remote needed batteries. Over the last couple of years this HIE has gone down hill!!!!
July 3, 2013
Rated 5.0 out of 5.0 by Isobel Great Hotel!
This very friendly hotel has wonderful breakfasts, which kids especially enjoy. We love the PM chocolate chip cookies and the Wednesday Manager's Reception. Also the Front Desk is very accommodating in that if a neighbor is noisy, they will tell them to turn it down! Also, we like the free shuttle to the BART! I strongly recommend this hotel.
July 2, 2013
Rated 5.0 out of 5.0 by Cartoon Top notch
Always hospitable, great staff, always a good stay.
June 29, 2013
Rated 5.0 out of 5.0 by WC59 Great service and wonderful service
My husband and I recently stayed at your Walnut Creek property and were impressed with the excellent location and service. We had to change hoteks at the last minute and your staff graciously accomodated our needs. There was even a barbecure the night we arrived and breakfast every morning. Would definately come back!
June 22, 2013
Rated 5.0 out of 5.0 by tconnors Walnut Creek experience
What a lovely hotel..great rooms. People couldnt be more helpful. The only and one and only issue was that since people cant smoke in their rooms and ours was a ground floor room and close to the pool and door to get in and out we had problems with leaving the window open and cigarette smoke...seriously not huge deal and the air conditioner worked excellent. Just enjoyed listening to the kids in the pool and being able to enjoy the fresh air. would go back here again for sure.
June 21, 2013
Rated 4.0 out of 5.0 by jimmy1 freeway noise
i was given only room available supposedly on freeway side of hotel. very noisy (no window noise insulation). i told receptionist that i am light sleeper and she offered me ear plugs. on entering this room the noise was bad and i immediately called and asked for another room. another person at front desk told me to come back down and he would give me a nother room away from freeway side. problem solved but why did first clerk say the room was the only one available?
June 21, 2013
Rated 4.0 out of 5.0 by comander Comfortable bed
My stay was excellent. Great staff made my stay worth coming back again and again.
Love the Wednesday buffet. My visit last time I was unable to eat due to a surgery the next day. But this last visit I was able to enjoy.
Breakfast is the best sooo good too many choices.
June 11, 2013
Rated 2.0 out of 5.0 by VisitingBarbara Worst Holiday Inn Express
I've stayed at a number of Holiday Inn Express and this was by far the shoddiest. It needed lots of updating. The rooms were old and with old furnishings. There was no counter space in the bathroom and the TV was at a right angle to the bed. Carpets were old and worn. Breakfast was just OK, not anything to rave about. The numbering on the rooms was confusing. If I have to stay in Walnut Creek again, it certainly will not be at this Holiday Inn Express.
June 10, 2013
Rated 5.0 out of 5.0 by cilla48 Great location; accommodations and amenities excellent
On check-in, we were given a room that, unfortunately, backed up to the interstate. I requested a room change and staff were most accommodating. No questions asked, we were given an inside room with an upgrade at no extra charge. We have stayed in this hotel before while visiting family in the area and, due to the fact we were very pleased with the hotel, returned. Big plus for an Atlanta based couple, a brand new Chick-fil-a is right next door! :-)
June 8, 2013
Rated 5.0 out of 5.0 Mr.
Excellent service Went the extra mile in providing shuttle to a craft event in a park and picked us up when we called.
June 8, 2013
Rated 5.0 out of 5.0 by Diddee Diddee
Room didn't have a refer I needed one but didn't ask. Breakfast was very good. Enjoyed the company of other guest. I always stay
here in Walnut Creek when visiting the doctor.
June 7, 2013
Rated 4.0 out of 5.0 by SDtraveler2013 great hotel
very nice hotel. really liked the pool and hot tub. Large breakfast room with lots of different food choices
June 3, 2013
Rated 5.0 out of 5.0 by RedlandMan Very comfortable and helpful hotel
We spent two nights here while catching up with family in Walnut Creek. The staff were really helpful, the room was comfortable and breakfast choices and service were excellent. Nice outside pool.
June 2, 2013
Rated 5.0 out of 5.0 by KatMac Another great stay
We visit the Walnut Creek area several times a year to visit family and the Holiday Inn Express is our first choice for our stay. Luis at the front desk is very personable, welcoming and reaches out to be helpful. We can count on our room being well attended to by the wonderful housekeeping staff. The breakfast is delicious and Eppie's cheerful face in the morning is always a welcome sight. We look forward to our next visit.
May 25, 2013
Rated 5.0 out of 5.0 by oldbearone Great place to stay, but a little overpriced.
I flew into San Francisco airport and took BART from the airport to the Contra Centre station. (1 past Walnut Creek) The Holiday Inn is only about a 15 minute walk for this slow walker. The sidewalks are safe and easy to follow to the HIE. The room was comfortable and clean and the staff was very friendly.
The daily selection of breakfast food was somewhat limited, but everything was fresh and the staff did a good job of keeping everything well stocked.
I felt that the nightly price was a little on the high side for a single occupancy room in a Holiday Inn in the middle of no where. There are really no attractions close to the Holiday Inn so I felt that their pricing should have been a little lower than it was.
There are a wide variety of restaurants within a short walk and with many other people out walking or riding bicycles, the area surrounding the HIE was comfortable and felt safe.
Overall it was a pretty good place to stay for business travel and I would stay there again.
May 24, 2013
Rated 4.0 out of 5.0 by fittraveler Good for Business Travels
The hotel was very pleasant with staff and accommodations alike. The wifi was much more dependable and faster than what is experienced a other hotels of equal caliber. My only suggestion would be in the area of the exercise facility, where free weights would be an excellent addition.
May 22, 2013