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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 817 reviews
94%
Recommend This Property

Ratings Breakdown

817reviews

  • 5 Stars
    460
  • 4 Stars
    274
  • 3 Stars
    42
  • 2 Stars
    22
  • 1 Stars
    19

Slowly getting more disappointing

By

October 14, 2017

Regular user of this hotel, but think it's time to look for another hotel in the area.
Night 1 - After long day travelling, greeted with only stopping for 2 nights when I had booked for 3, which meant my WiFi expired late on night 2.. Only 2 of the four pizzas being served at night available. Run out of draught beer. No irons available.
Breakfast every morning - Staff don't look or act if they really want to be there and still asleep.
Night 2 - Only half of food order was done as it had not been but through the till correctly even after repeating the order back. Member of staff on till not interested and not even an apology. Kitchen staff were full.of apologies even tho not their fault.
Night 3 - Ate out, safer option.
Spire Elite Member

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family visit

By

October 12, 2017

Myself and my wife stopped here overnight as we didn't fancy driving overnight,
The accessible room was perfect for our needs but with us both having bad backs we generally don't sleep that well.
The breakfast choices included in the price were great and very welcomed in the morning.

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Good value

By

October 11, 2017

Based on our experience of this hotel - location its close to junction 10 on the M6 - the staff are friendly - the hotel is clean and value for money.

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Great stay

By

October 09, 2017

Clean, comfortable and friendly courteous staff. Jacob in the dining room was his usual polite and helpful self.

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Great hotel ruined by staff service and low temperatures

By

October 09, 2017

club

Service in breakfast area is dreadful, more like a fight for a table, indication of a very cheap service that you are fighting for.

Rooms temperature not monitored, was 18/19 degrees and took entire night to heat up the room, ended up with a cold, same with kids and wife.

Pay more and go elsewhere, raised complaint and never heard back.

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Good stay

By

October 09, 2017

club

This hotel is easily located just of the M6 and has plenty of parking available. The staff were efficient and friendly. Our room was bright and clean although a bit on the cool side especially at night. Breakfast was OK but a bit limited on choice of hot food.

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Good staff

By

October 08, 2017

Very welcoming and attentive staff. Convenient stop off point en-route to visit relatives and reduce stress of M6 motoring.

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As It Says On The Tin

By

October 07, 2017

We all know what to expect from a HIE and Walsall delivers strongly in every aspect. Plenty of parking, friendly staff, nice comfortable room, good WiFi - easy connection with good speed. Breakfast here is better than most HIE in my experience. An ideal location for access to the M6 being right on J10 so great for the north Birmingham and Black Country area. Would certainly choose to stay again and happy to recommend.

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Great service

By

October 05, 2017

Great room and service, disappoints about the breakfast

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Lovely stay

By

October 05, 2017

club

The hotel was very clean and comfortable. Very competitively priced highly recommended.

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Mid Week Stop Over

By

October 02, 2017

platinumelite

Chose the hotel for a mid week stop over based on its price and also for the rewards club extra bonus points that were available at the time of booking - nice little points boost.

Hotel is large, modern and spacious, good size car park, located very close to M6 motorway, staff helpful and courteous, pretty much as you would expect from the brand although I have found this hotel to be one of the better Expresses I have stayed in.

Good breakfast included, they had bacon - result !

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Off Motoway Hotel

By

September 29, 2017

This is a nice hotel, easy to find,offering good parking. Although close to a motorway, noise this time of year was not a problem. The room allocated, was clean and tidy and I slept well. Although I did not have dinner at the hotel, breakfast was nice with plenty of choice and the young lady looking after the area was doing a very good job servicing both the guests and the tables. No clutter, clean tables, happy customers!

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