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Rated 4.5 out of 5 by 333 reviewers.
Rated 1.0 out of 5.0 by Issues No membership level acknowledged. No comps for membership level. No bottled water..told shipment did not arrive and told where fountain is in hall. Deadbolt did not retract. I discovered it as I left the bathroom. Needed to use key card to retract it. Declined changing room as I was settled. Went to pantry to purchase prices posted. Noted toothpaste and deod for sale which are comped at every other exp I have stayed at. No USA Today in morning. No hard boiled eggs, choc milk, skim milk or vanilla yogurt. Cranberry juice so watered down, I threw it out. Male staff was filling his plate while I was in line. Little sausage gravy left when he finished, one biscuit and watery scrambled eggs. I had to get a corrected bill as I was charged for 2 more items than I purchased for dinner. There was tax listed on them and I am tax exempt. I was told that was not a tax but a charge to equal the real cost of the product. October 4, 2015
Rated 5.0 out of 5.0 by Amazing as always I love this hotel!! The staff is always fantastic... I love staying here. Recommend it to anyone October 3, 2015
Rated 5.0 out of 5.0 by Worth looking for A little off the beaten path. GPS found the hotel with no problem. Great new HI express, clean, friendly, quiet. Only negative was no restaurants close by but great pizza/italian delivery. Would recommend. October 2, 2015
Rated 5.0 out of 5.0 by Good but not perfect Staff very friendly and professional. Housekeeping not horrible but they do not take care of the little things. I meet a guest in the elevator and he told me that housekeeping did not leave him any towels. Not even a face cloth. I should be happy they left me one roll of toilet paper and no facial tissues. The television is the only thing that I would title as horrible. The selections are the very basic that cable has to offer. I have mentioned this before but I guess management could care less. I stay at this hotel because it is clean, the front desk staff is very good and the location is perfect for my needs. September 26, 2015
Rated 5.0 out of 5.0 by Surprisingly excellent. Spacious and clean rooms. Affordably priced. Easily accessible to the Fairgrounds. Complimentary hot / cold breakfast selections were very tasty. Kids loved the pool and hot tub. Will definitely stay there again next year! September 23, 2015
Rated 5.0 out of 5.0 by Comfortable, clean, and pleasant staff! My title says it all--the staff were to a person pleasant and helpful, the room was clean and comfortable. It was in a good location for our plans during our stay. Both my husband and I slept well.. It was quiet in the room both during the night, and when we were there during the day. We did not use the dining room, so can't comment on that--except to say that it was consistently busy, which is usually a positive comment! We did partake of the coffee, which was excellent and much appreciated. September 23, 2015
Rated 5.0 out of 5.0 by Great service Christina and her team do a great job every time I have stayed there. This is the only place a would stay in the Syracuse area. September 18, 2015
Rated 4.0 out of 5.0 by Convienent We were able to make reservations on short notice, they just needed my rewards card number and everything else was ready. It was simple, easy, and fast. Located right off the highway was helpful, allowing us to get going early without any holdups. The breakfast was good and hot, ready at 6am. September 17, 2015
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