Rated 4.1 out of 5 by 128
Rated 4.0 out of 5.0 by Adventures RI Convention Trip
I have many nice things to say about this particular Holiday Inn Express in Warwick, RI and it was a spacious and nicely decorated building. Friendly and helpful staff. There are a few drawbacks, which I'll mention as well.
On entering, their great room was not only for serving breakfast, but had a fireplace (with a real fire burning in the evenings) that gave it a cozy perk in a very chilly winter. This room was also much spacious compared to some that I've seen.
I experienced a friendly and helpful staff round the clock.
We had a spacious corner room with windows on two sides, and very comfortable beds. (The plush beds are one of my favorite things about Holiday Inns, I actually look forward to sleeping in them.) I look forward to the showers too, as they use wide full shower heads and always supply complimentary toiletries. I'd needed a razor too which they supplied to me for free.
The free shuttle service to the convention we were attending, about 5 minutes down the street held in another hotel. We were even picked up at 3am in the morning, so service was running all night. That was super nice, especially since it was so cold outside and walking or driving was not an option.
Something I did miss having in the room was a refrigerator or microwave. We would have liked to put our leftovers from dinner in a fridge and used the microwave to heat it up the next evening.
The location was not ideal to say restaurants or other entertainment. It would still be a drive if you needed to reach Providence. (For us this was not an issue.) It was as least close by to the highway entrance, and I would imagine the shuttle would take you where you needed to go.
Overall we really enjoyed ourselves and this was a great Holiday Inn Express.
February 9, 2013
Rated 5.0 out of 5.0 by Corbit23 Great Place, However there was a constant humming
I don't know what it was but maybe an HVAC unit or the elevator was humming all night long and it was hard to fall asleep to in room 236.
February 8, 2013
Rated 3.0 out of 5.0 by osomonty Clean and quiet
I enjoyed my stay. The breakfast had a better selection that most places that i've been to. My room was very clean with plenty of lighting. The only issue i had (which is a big one) was that the shower was pretty cold in the morning. I'm assuming that they lack a strong enough boiler system to accommodate a full house. So I suggest evening showers for the future. I didn't get a chance to try the pool but i did take a look and it was a bit on the dingy side and the chlorine smell was pretty strong.
I was in RI for a convention that was taking place at the Crown Plaza just 5 minutes away. The Holiday Inn was offering a free shuttle to and from the convention, which was very convenient. All in all it was a good stay for my needs.
February 8, 2013
Rated 2.0 out of 5.0 by Jimbo2407 Invest in a water heater!
I've stayed here before with decent results. There is something wrong though in the dead of winter when you can't take a shower or shave because there is not enough hot water for either! After letting water run for close to 15 minutes, there is no hot water. It never warmed up, let alone got hot.
I've been a Platinum member for too many years to know that what I received was not even close to what Holiday Inn expects of their properties. What good is a free upgrade to a much much nicer room when there is no hot water? I completed the critique in the room and left it at the front desk. They ask how my room was and I tell them and they say they are sorry. No attempt to find out more probably because I'm not the only one who complains. That sounds more like a business who doesn't really care.
I doubt I'll be back. There are other properties in the area that deserve a chance for my business.
February 7, 2013
Rated 4.0 out of 5.0 by ASTARTES Good stay!
Hotel staff was great and friendly. Didn't mind that there were a ton of people staying there for a local convention. Shuttle service to the convention location was every 30 minutes which was great. The rooms were quiet, clean, and comfortable.
The only item that I didn't like so much was the breakfast the next morning. Not a lot of options and hated the plastic forks/knives and Styrofoam plates. Using real plates and silverware would make the breakfast experience better overall. Lack of options plus throw-away dishes cheapens the experience.
February 7, 2013
Rated 5.0 out of 5.0 by Gail822 As Usual, Outstanding
Any time we fly out of PVD airport, we stay overnight at the Holiday Inn Express and they've never disappointed us. We book the Stay Park Fly so we can leave our car for up to a week or 10 days at no charge. The room is always immaculate, the staff friendly and accommodating. Whenever we travel, we always try to stay in Holiday Inn Express hotels as we've found they are always, and I mean always, clean, comfortable, quiet, and most allow pets (we travel with two cats).
January 27, 2013
Rated 5.0 out of 5.0 by mike546 Got in late & they took care of me
Arrived from a delayed flight at about 1:20 AM and the hotel came over and picked me up quickly...good thing since it was very cold. Acknowledge my Platinum status even late and night and offered me a water and snack. Room was nice and clean. My only concerns with the location are two things: the heaters in the room never seem to work right and the breakfast is always clean and tidy, but tasteless and not satisfying.
January 26, 2013
Rated 4.0 out of 5.0 by jimbojambo761 Nice Room, Friendly Staff
Nice, comfortable room; friendly, helpful staff; good shuttle service to/from airport; but breakfast selection was not healthy, with very few choices for my very common food sensitivity; and no USA Today/national newspaper - for free or for charge.
January 22, 2013
Rated 1.0 out of 5.0 by lssca Very Disappointed
Great staff but the hotel was dirty and disappointing. My TV and phone were both broken and the room was dull and outdated. There were several lady bugs (I hope) in my room also.
Overall except for the staff the hotel was a HUGE disappointment!!
January 20, 2013
Rated 5.0 out of 5.0 by traveller15 Christmas in Warwick
Despite the cold and snow, the Holiday Inn Express was a warm and welcome lodging for the holiday. Its proximity to the airport and I 95 were a significant plus.
January 7, 2013
Rated 5.0 out of 5.0 by TravelCouple2 Very comfortable
We were there the day after Christmas visiting family. The hotel was decorated beautifully and the breakfast area was so welcoming. We have been staying in Holiday Inn Express hotels for over 15 years and have never been disappointed. As travelers we love knowing we will always have a clean room , excellent service and a great breakfast.
Can't imagine staying anywhere else!
January 3, 2013
Rated 5.0 out of 5.0 by WeeWilly Excellent
Excellent property - easy access to rental cars and airport. Also has a very warm and cozy atmosphere and if we leave out of PVD again, we will def stay at this HIE.
January 2, 2013
Rated 5.0 out of 5.0 by FromNJ Another great stay
We have stayed here multiple times when coming up to RI to visit family. As always our stay was good. Disappointed this time though that the pool was closed for maintenance. Actually the kids were more disappointed. Wouldn't have gone elsewhere just would have been nice to know at the time of booking. Will definitely stay there again.
January 2, 2013
Rated 5.0 out of 5.0 by SamS Overall a great stay
This was by far the nicest HIE I have stayed in. (I have staed in them all accress the country) It was great to have a dinning sitting area that was warm and inviting. I was able to visit with family there without feeling like I needed to go somewhere to meet them. The accomidations and staff were great. Housekeeping was excellent over all I could not be more pleased.
December 19, 2012
Rated 2.0 out of 5.0 by annoyed1 The "Self Service" Hotel
After checking in to the hotel I passed through the Lobby 3 times the evening of my stay. NO HOTEL STAFF was ever present in the Lobby or behind the Front Desk. Around 10 PM I dialed the Front Desk to request a Wake Up call. No answer after at least 2 dozen rings. Tried again 10 minutes later. Same result. Tried again 10 minutes later. Finally someone answered. I requested a 6:30 AM Wake Up. Very long pregnant pause. Finally she said that I was all set but did not ask for or confirm my room number. Next morning, no WAKE UP CALL!!! When I passed through the lobby twice more in the morning to load up my car AGAIN NO HOTEL STAFF in the Lobby or the Front Desk. No one to complain to about the missed wake up. You may as well get rid of whoever was supposed to be at these posts. Your hotel runs pretty well on its own.
December 18, 2012
Rated 4.0 out of 5.0 by jackiejackiejackie27 Night stay
All good, but there seems to be something almost always with the bathrooms. In this case, the toilet wouldnt stop flushing. We arrived late and went out all night and left the next morning so it wasnt a big deal. A time before the tile under the toilet was cracked and allowing toilet to shift around. Clogged drains is common too. Other than that very happy with service and overall hotel. Clean and convenient.
December 14, 2012
Rated 1.0 out of 5.0 by Upset555 Messed up my reservation
Hotel room was wonderful. Room was booked for Thursday night. When I arrived, front desk told me I was a " no show" From the night before. I tried to explain that was impossible since I was in another state. A mistake was not made by me. They said no problem, asked for my credit card and drivers license. I told them that I needed the credit card I gave them charged for stay not the one given when reservation was made. The next morning when I checked out, I was again told that I was a "no show" , there was nothing they could do to fix the charge on the "room hold" credit card. I again said that I was not a no show , I did not make a mistake! No one would listen. So I left to catch a plane home.
I contacted Holiday Inn customer care to get help, after 5 calls that was a complete waste of time.
I was finally able to get taken care of after being called a no show by the hotel a number of times. Then telling me they would give me the benefit of the doubt because I am a gold member. I will think twice about staying at a Holiday Inn in the future. This took 5 days
December 13, 2012
Rated 4.0 out of 5.0 by vm69 clean rooms
rooms were clean and beds were comfortable , breakfast was good
December 12, 2012
Rated 4.0 out of 5.0 by Katie27 My experiences
My wife and I have been staying at this hotel twicw a year for the past 12 years. We have a son who lives in Warwick. The rooms are comfortable the desk service is always very polite, the people in the breakfast are always very accomadating. A couple of years ago they got pricey, but that has since changed. For several years they had a bar on the weekend nights, we enjoyed that, but that has stopped the last several visits.
We like the suites as our Grandchildren like to spend a night at the Grandparents place, eat breakfast and have a little swim.
December 10, 2012
Rated 5.0 out of 5.0 by skarl1355 Excellent Service
Front desk service staff was very responsive to all our meeting needs. They were always helpful and friendly.
If you are thinking of having a meeting and/or stay, this is the place.
December 9, 2012
Rated 5.0 out of 5.0 by Deedz The Best Little get away in town
I live in RI and I like to go away for the weekends when I can to relax and de-stress. Well I happened across this little treasure and I tell you this is my new secret. The rooms are always very clean, comfortable and warm. My best pleasure is the pool and hot tub. So if you are looking for a special place near by you just found it and great breakfast to boot!
November 19, 2012
Rated 5.0 out of 5.0 by StephanieB Really terrific service and very comfortable room.
The staff members on duty when we checked in were particularly helpful, including making a GREAT recommendation for dinner. The room was clean and comfortable, and breakfast was great. We will stay there again the next time we are in Providence. We have been having great success with Holiday Inn Express properties the past few months. They've become our "go to."
November 16, 2012
Rated 3.0 out of 5.0 by mike546 Worned down hotel & unfriendly hotel
Everything about this hotel screams average except for its staff; the hotel is worned down but still ok, but I've had more difficulty with the staff her due to be unaware or uncaring. If it weren't that it was down the street from CVS, I wouldn't stay here at all.
November 13, 2012
Rated 5.0 out of 5.0 by Brock95 Loved this hotel!!!
I was not able to fly out of Providence for 2 nights because of Hurricane Sandy. I had a rental car and after I dropped it off, the hotel had a 24 hour shuttle service that picked me up. The room was one of the nicest rooms I have ever stayed in. Having the shuttle was awesome to have to be able to go out for lunch and dinner. The staff and amenities were great. The beds were comfortable and I rested well. I would stay at this property again if I return to the area. Thank you Holiday Inn Express and Suites Warwick - Providence Airport.
November 5, 2012
Rated 3.0 out of 5.0 by EdinNH Nice Place - but things don't work
We stayed in the hotel recently and had a very mixed visit. The hotel is beautiful and the room was clean, comfortable and very nice. The problems were the 4:00AM wake-up call that we did not request, and an unfulfilling breakfast experience - where the juice and pancake machines were not working. I would think twice about staying there again.
October 28, 2012
Rated 5.0 out of 5.0 by Jimmie experience
Although I was only in the room approximately 6 hours, as I had to leave at 6 AM to return to ME, I found this property to be an excellent one. We stay in Holiday Inns all the time, and have never had a bad experience - and this one was one of the best. THANK YOU
October 26, 2012
Rated 5.0 out of 5.0 by MikexF18driver Outstanding Service
As a Business Jet Pilot, I travel a lot and I have to say that the reception desk service was second to none and to me ranks up there like Ritz Carleton material. I needed to print, and sign a contract and was able to do that quickly in the Business Centre. I then needed that contract scanned into a .PDF document so I could send it again electronically. Well, it was done in minutes. Well done!
October 22, 2012
Rated 5.0 out of 5.0 by pd02886 BEST VALUE
CLEAN, COMFORTABLE, AND QUIET, aahhh
Rooms were clean, personnel helpful,food was good.
October 19, 2012
Rated 3.0 out of 5.0 by lofty22 columbus weekend visit
our first impression of our room was a very dark stain on the carpet in front of the TV
not enough towels in the bathroom; shower pressure very weak.
the bed was comfortable staff was accommodating breakfast area very crowed and busy the first morning, less so the next day.
not sure if we will make a return visit.
October 13, 2012
Rated 4.0 out of 5.0 by motherofthebride1012 Clean rooms and efficient service
The front desk was very helpful and managed our reservation efficiently. We had booked five rooms for an extended stay due to a wedding and had several last minute changes. The front desk kept everything organized and it all went smoothly. The breakfast room was clean and well maintained. During the weekend when the hotel was booked to maximum, extra tables were set up in the breakfast room for bagels and muffins. Our daughter lives in Providence and the location of this hotel makes it ideal for when we visit her and our new son-in-law.
October 11, 2012