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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 616 reviews
89%
Recommend This Property

Ratings Breakdown

616reviews

  • 5 Stars
    337
  • 4 Stars
    181
  • 3 Stars
    48
  • 2 Stars
    25
  • 1 Stars
    25

Good base for warner bros

By

February 17, 2017

club

Stayed for two nights with family - nice size room (double bed and fold out sofa bed). I'd read a number of reviews of how loud the rooms can be given the close proximity to the train station so rang ahead and asked for a quiet room - obviously this couldn't be guaranteed though I was told they would try. We were in room 501 - on the corner over looking the high street and the tracks to the right... every train could be heard clearly... so if it is a quiet room I wouldn't like to be in any of the others!

Parking was fine - I expected no spaces (given previous reviews) though when we arrived there were only 5 cars in the car park... we went out that evening and on our return there were still at least 8 free spaces. Evening menu wasn't great which is why we went out (to a local Bella Italia - short distance away). Breakfast - sausages and eggs were disgusting, beans freezing cold. I asked twice for them to bring bread out, which they did do after about 10 minutes.

Went to London on our full day - train station within 2 minutes walk. Got back to find that the fold out sofa bed and had been put back to a sofa and there weren't enough towels! No drama to unfold the bed and the receptionist brought a towel after I rang and asked twice.

The website clearly advertised that work is being done on the hotel and takes place between 9 and 5... it started just after 9 and was really loud!

Wouldn't stay here again.

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Weekend Trip

By

February 14, 2017

club

Would recommend this hotel, breakfast tasty but basic but appreciated as it's included in the rates. Other similar hotel charge ridiculous prices for breakfast. Bed very comfortable, room very clean. Overall very impressed.

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Great service, like the new bathrooms but shame about breakfast

By

February 13, 2017

I ask for a quiet room as next to train station and am always accommodated.
Parking sometimes has to be provided in the pub on the back, not well lit walk back at night but okay.
Free breakfast isn't very appetising but then it is free!
Not the closest to the high street restaurants but walkable in half decent weather.

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Unhelpful staff and loud noises above

By

February 10, 2017

club

This hotel has a ridiculous process for paying for parking which was not explained properly at the front desk.

There was very loud maintenance work going on in the hotel which started at 8.30am.

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great stay and good value

By

February 09, 2017

club

comfortable bed, great variety for breakfast and clean and spacious room
Would definitely recommend this hotel Location good too, easy walking distance to local shops and restaurants if needed and of course the train station

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Highly recommended

By

February 09, 2017

club

Great nights sleep, great breakfast and very convenient for Warner Bros Studio tour

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Great for the bugdet and location

By

February 07, 2017

club

We booked based on cost for a family of 3 and location, near to Harry Potter Studio Tour. As a budget hotel you sometimes get budget accommodation and service, but not here. We all found the hotel clean, comfortable and welcoming. The staff from check-in to check-out were polite and friendly while being informative. I never sleep well in a hotel bed the first night, but the others slept soundly, no issues with the room or bed. It's right next to train station but very little noise was heard on 7th floor. Breakfast was as expected, good range of continental options with toast, cereals etc. In room TV has limited channels, not full freeview. Car park is quite small but reasonable at £5 per night.

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Basic but flawless!

By

February 07, 2017

club

No-frills accomodation, but all excellent quality and value.

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not the best of stays

By

February 07, 2017

club

I tried to book on line with not much luck so had to cal the hotel he saw my booking but still gave me two signal beds the pillows where the most uncomfortable things i have ever slept on and the breakfast was not the best the brown bread was stale as it had not been covered and the scramble eggs were over cooked

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Ottima per visitare Harry Potter

By

February 07, 2017

club

Ha risposto pienamente alle mie esigenze. Ottima location, vicina alla stazione ed ai pulman che portano allo studio di Harry Potter. Pulito, personale cortese, buona la colazione. Silenzioso.

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Most enjoyable and comfortable stay

By

February 03, 2017

club

Excellent 4 day stay while attending a local wedding. The staff were very welcoming and attentive during our stay. Everywhere was clean and our room was well appointed. The Shower toilet room was roomy and bright. The beds and pillows were the best we have experienced in a while when staying in hotels. The breakfasts were self service and the choice on offer was very good value for money and there were no restrictions on what we could choose. We will definitely consider using the hotel group again for future stays either here or elsewhere.

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Locates near railway station

By

February 01, 2017

Locates near railway station, and is close to town center, the breakfast is very simple, stuff failed to deposit welcome points

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