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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 357 reviews
82%
Recommend This Property

Ratings Breakdown

357reviews

  • 5 Stars
    203
  • 4 Stars
    69
  • 3 Stars
    30
  • 2 Stars
    29
  • 1 Stars
    26

Just one night

By

July 26, 2017

platinumelite

Hotel staff and front desk people were great and we had a Clean room
Breakfast was not as good as many other HIE properties I stayed at.
My biggest complaint is that the hall ways were not air conditioned, something that in south Florida is mandatory I would think. You were sweating just walking from the elevator to the room.

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Breakfast was great!

By

July 24, 2017

club

When approaching the clerk with an issue she just kept nodding her head and only knew how to say "I'm Sorry" A/C quit in the night, and bed duvet was dirty (three dimensional dirty). and then I got charged three times for the room on checkout! I am a big fan of Holiday inn and will be staying at several in the months to come. This hotel looks nice at first look but once inside appears neglected in areas. This is not the norm for the IHG brand! Desk clerk should be more attentive and housekeeping issues resolved immediately, not after a guest checks out (if that even happens) Based on the visual cues in the bathroom I am not sure they are capable of keeping up with issues! Upon checkout I got more apologies for A/C issues! I paid for a good nights sleep and wasn't delivered!

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Great Place to Stay

By

July 24, 2017

platinumelite

We spent two great nights at this hotel and the staff and facilities were great. Room and building were clean and welcoming. Breakfast was great!! Pool was as well.

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Great hotel

By

July 06, 2017

platinumelite

Loved everything about this hotel. Staff was very helpful, room was great, breakfast was super. Will be back!!

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A place to sleep

By

July 06, 2017

club

This hotel was great for a place to sleep and the staff is very friendly and helpful.
But if you're looking for amenities it's falls very short. The fitness center had two treadmills, one was broken, and it had one bike, that was broken. Lastly one ab machine that did not look stable. The pool leaves quite a bit to be desired.

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nice room, close to everything

By

July 03, 2017

club

No curtain over window above air conditioner and to much light came in room, next to pool

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Nice hotel

By

July 01, 2017

Comfortable room, friendly staff, hotel was quiet. Had to leave by 6:30 both days and did not get the opportunity to to eat breakfast at the hotel

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Free room

By

June 29, 2017

I am a rewards member and this was a free room so expectations were low. It blew me away! Friendly staff and clean hotel. And REALLY good coffee!

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West Palm Beach

By

June 29, 2017

club

Conveniently located off I-95, clean, professional, and friendly.

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Good value

By

June 27, 2017

Rooms were clean clean, comfortable and quiet. Hotel staff professional and quick. Breakfast was OK but not great.
Parking is narrow for average cars.

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Needs work

By

June 24, 2017

club

The employee were extremely nice. But this hotel needs cleaning and updating.

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Nice Hotel

By

June 22, 2017

Hotel and staff were excellent, the only real issue I had was the comfort of the mattress but I have severe back and knee issues and am very picky about my mattress. The Hotel was very clean and the room overall was great. Price was good for this area, especially after the Government rete was applied.

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