Rated 3.8 out of 5 by 74
Rated 4.0 out of 5.0 by Old Photo Guy Just barely OK
A little disappointed in this stay. TV was not working, took two days to get it changed. A group of men were outside drinking beer and smoking every time we pulled in. Breakfast was not well done. Pancake machine didn't work a couple days. Pricey for the area. Pool was cold.
April 30, 2015
Rated 5.0 out of 5.0 by sportive65 great place to stay
the staff was very nice great area right near 295 n//s
n j turnpike and a lot of food areas to try
April 29, 2015
Rated 2.0 out of 5.0 by Planetinspector358 breakfast is never done on time
I have stayed at this property at least 25 times, it used to be great...I am an early riser, and like to have breakfast before I start my work day, for the past several months, the hot breakfast is NEVER ready before 6:45, I believe they no longer have someone who is responsible for cooking, the last time I stayed there, the front desk worker was making breakfast, as well as having to deal with the phone, guests etc... not his fault, just way understaffed... I am a loyal IHG member, who stays at IHG hotels at least 150 nights per year. great location for my work,
April 29, 2015
Rated 1.0 out of 5.0 by Carolyn627 Don't use your debit card
Booked this hotel for a sports team and had many, many issues. To start several families had a 40 minute check-in at 11:30 pm. One family had their debit card charged $1,000 for their stay. Then were told 5-7 days before the charge would be removed. Many of the rooms had problems with the air conditions/plumbing/mold in the bathroom.
The complimentary breakfast may have good, but we wouldn't know because the women in charge of stocking the breakfast bar decided her phone call at 6:30 in the morning was more important then feeding our entire team who was waiting for her to finish her conversation. We ended up having to leave before the food was fully stocked. A few of the kids were able to grab a couple slices of bacon on the way out the door.
April 29, 2015
Rated 1.0 out of 5.0 by KateVA Slipping over time
I am a rewards member and have been staying at this particular location nearly every month since last summer. When I found it I was very happy as the location was perfect for my needs, the staff was very customer oriented, and the property clean and well maintained. However, i have noticed a steady decline in the last three or four months.
My last stay was in mid-April, 2015 and it was very disappointing. The property has begun to look a little shabby, especially the elevator area. There was no hot water on either morning I stayed. I resorted to heating water in the in-room coffee maker and pouring it in the sink to take a sponge bath at 6:00AM. There was also no breakfast other than a few yogurt cups and some dry cereal. I was able to get 1/2 cup of coffee before leaving for the day.
I understand that problems arise when there are unexpected staff absences, which was likely the case on the morning of the absent breakfast. However, I was greatly disappointed that no explanation was give and no apology offered to the guests. The same was true on the night that the fire alarm went off. We were not told of anything and were left to surmise that it was safe to return to our rooms by picking up on the discussion and actions of the fire fighters who were on the scene.
On the positive side, the beds are very comfortable and the location is quiet.
I wish I could say that these problems-no hot water, no breakfast, no communication from staff- were one time issues, but I have seen a pattern developing. I will have to seriously reconsider my choice of lodging in the future and this might be the loser.
April 22, 2015
Rated 5.0 out of 5.0 by Duane 47 comfortable bed
checkin was easy as a rewards night. checkout was also easy. breakfast was as expected.
April 20, 2015
Rated 2.0 out of 5.0 by JWS IP3806 Not a great experience
We must have hit a 'bad day' but the desk clerk couldn't have been any ruder and the overall hotel appearance - rough. Breakfast was iffy and the 11pm fire alarm made for a tough nite.
We have become fans of Holiday Inn Express but our cheers for Mt Holly are pretty faint.
April 15, 2015
Rated 1.0 out of 5.0 by MikeB37MD Wouldn't stay here again if you paid me
Stayed for 4 nights. Every day arriving back to room, room was made up, but no towels to be found, had to go to the front desk and ask for them. One of the nights, the woman behind the counter seemed very annoyed that she had to stop talking on her cell phone long enough to tell me I couldn't have any towels because she was washing them (after 5pm). Every night, had to have the key to the room re done because it didn't work anymore. Breakfast, which is supposed to start at 6:30, never got started any earlier than 7. Service was absolutely horrible, wouldn't stay here again if you paid me.
April 10, 2015