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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 420 reviews
86%
Recommend This Property

Ratings Breakdown

420reviews

  • 5 Stars
    232
  • 4 Stars
    109
  • 3 Stars
    38
  • 2 Stars
    20
  • 1 Stars
    21

Feces in pool

By

November 16, 2017

club

I am a ihg rewards member and stay at your hotels multiple times a year for cheer. I usually choose your hotel brand first. However, this stay was horrible. I booked this hotel specifically for my daughter and her friends to celebrate her 13th birthday. She wanted a pool and hot tub they could enjoy. The pool had feces in it and there was poop all over the floor between the pool and the hot tub. I complained to the front desk and they advised they would clean it up. I then call the customer service line and was told i would he contacted by the hotels general manager. I have yet to receive a call or email. I usually recommend your hotel brand to all my cheer mom friends and will be sure that they are aware of the horrible customer service I have received. I would like to receive a refund for my stay. I was not the o my family to put in a complaint about the pool feces.

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