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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 611 reviews
92%
Recommend This Property

Ratings Breakdown

611reviews

  • 5 Stars
    404
  • 4 Stars
    132
  • 3 Stars
    38
  • 2 Stars
    21
  • 1 Stars
    16

Great Hotel Near Colonial Williamsburg

By

May 25, 2017

This hotel was clean, well-kept and centrally located between Colonial Williamsburg and Busch Gardens. The staff was very polite and professional. We had a problem with the air conditioning in our room and a person was sent within 10 minutes. Once it was determined that it would take a while to fix, they moved us to another room and offered to help with our luggage. The breakfast was very good and the staff kept the food trays full. My daughter loved the indoor pool.

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Example of excellence

By

May 25, 2017

This is a place where the people are trying.
They can meet or exceed reasonable expectations.

I had a problem and had to deal with Therese the manager who is quite competent at seeing through the issues and fairly addressing concerns.

I would stay at this location again and recommend it as a reasonable value if you are traveling to the area.

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Good stay

By

May 24, 2017

club

Met expectations. good hotel for family for the price.

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Air conditioning

By

May 22, 2017

club

Overall pleased, but air conditioner did not work on arrival. Was fixed the next day.

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Better than I expected

By

May 21, 2017

Room was clean, and nicely furnished. Breakfast was nice, And I got a quick workout on the elliptical.

I arrived late, and checked out early so I did not get to try all the amenities. My only gripe was trying to get the room to cool down. I rated sleep quality medium because of the temperature issues and I was down for a funeral so a bit stressed. Overall it was a good hotel.

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Wonderful home away from hone

By

May 13, 2017

club

My stay was all I expected it to be at a holiday Inn. Staff was courteous and helpful and room was excellent!

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Very nice staff

By

May 11, 2017

Front desk staff were very friendly. They checked us in and out with friendliness and professionalism.

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Great Service and nice room

By

May 11, 2017

The evening service desk rep was extremely nice and very helpful.

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Comfortable and clean

By

May 09, 2017

Holiday Inn Express has always been a good experience for us.

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Nice Place

By

May 08, 2017

club

Very nice hotel, and located in a great spot for a visit to Williamsburg. Desk staff was excellent, and very helpful.
Room was nice enough to make for a pleasant stay.

Cleaning crew was very loud while cleaning.

Parking lot was well lit. Hotel was safe and it was a nice place to return to every night.

Television was awful, and they could use some work on cleaning up. Also, way too much cheese in the chessy eggs. Should have been called 'cheese with a taste of egg.' Yuck. Bacon was slightly warmed - couldn't really call it cooked, and it was as thin as Bible paper. Double yuck.

Overall, pretty good, and for a tourist town, very good.

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convenient

By

May 06, 2017

very nice and enjoyed visit. nice location. easy to get to and lots of goof restaraunts near by as well as many other attractions.

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Disappointed

By

May 04, 2017

club

I have higher standards, have to stay in a clean place and this hotel did not add up.

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