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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 316 reviews
87%
Recommend This Property

Ratings Breakdown

316reviews

  • 5 Stars
    195
  • 4 Stars
    66
  • 3 Stars
    26
  • 2 Stars
    19
  • 1 Stars
    10

Holiday on express Woonsocket

By

July 23, 2017

Friendly staff, messy from renovations. I would stay again if necessary but prefer other hotels in the area.

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lack of customer centricity

By

July 22, 2017

platinumelite

Hotel was being renovated. I get that. but over 12 hours a day weekends included?? Hearing the high pitched beepers when utility tractors and lifts are backing up or moving, as well as and hearing air tools such as reciprocating saws at 7 am on Sunday or 8 pm on Sunday is sad. I understand the need to do repairs, but must it go 12-14 hours a day EVERY day? Do not the patrons qualify for some piece and quiet? With the repair work going on for 7 months plus, one would think the hotel would provide disposable ear plugs for guests. when I asked they said they never even heard of them and did not offer them.
Once the repair work is completed, I am sure my outlook would be different. I did have a renewed room, and it was very nice. clean and comfortable, but the noise, the lousy customer service, the poor maid service all would have to be changed as well.

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HI Woonsocket

By

July 20, 2017

Hotel has newly redone guest rooms with new beds and furnishings. Renovations are continuing in some areas causing minimal inconvenience. Staff is very friendly and helpful.

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Nice remodel

By

July 17, 2017

club

The new rooms are great. The active remodel is a bit annoying in the lobby during breakfast. Im glad I couldn't hear them working on new roof from my room.

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Vaction

By

July 09, 2017

club

Nice updates. Bed very comfortable and the pillows were actually a real size not little like a lot of hotels. Wish I was able to use the laundry facilities, but an employee was washing their personal laundry.

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Great Hotel

By

July 06, 2017

Very comfortable bed. Newly renovated. Excellent hotel.

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Very Nice!!

By

July 04, 2017

club

I always Love staying at this hotel. The hotel was under renovations but did not disturb the stay like I thought it might. Staff was pleasant as always. Only down side for this stay is that they have a new type of mattress and I did not find it very comfortable. It was not easy to fall asleep but when you are tired enough you will. Only other issue was the temperature of the room. You started off freezing and adjusted the temperature but for some reason it would go to super hot so you would adjust it down a little to just go back to freezing. Love the new showers and the pool was a delight as always. Would still recommend this hotel 100% to friends and family because it is a very nice hotel and you are always treated well!!

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Under construction

By

June 27, 2017

club

Beware of the condition of the building. The pool reeks of chemicals

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Last minute stay

By

June 23, 2017

club

Hotel undergoing a major renovation...
Check in was easy, they were very accommodating and pleasant. Did their best to compensate.

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Great room, value and staff

By

June 20, 2017

club

Despite improvement construction on two floors, everything was clean and welcoming staff made everything easy. The hot breakfast was far better than average and with a quality 24 hr. Diner adjacent even an abnormal craving was satisfied.

Room was very comfortable and quiet and everything was clean. Easy to get to the local highways as well. Great value for this area. We'll be back.

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Wont go back

By

June 19, 2017

Spire Elite customer. Multiple billings, never heard from the manager. Would rather sleep in my car

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Exceeded Expectations!

By

June 16, 2017

I stayed at the Woonsocket location and was pleasantly surprised upon arriving at my room. It was recently remodeled and it showed. The room was modernly equipped and well appointed. The internet speed was good as was the television. The bed was very comfortable and the lighting in the room was excellent.
The room was quiet even though I was facing the street. The bathroom had good lighting and the shower was good too. I recommend this location highly!

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