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Rated 4.3 out of 5 by 192 reviewers.
Rated 4.0 out of 5.0 by Convenient We had the pleasure of staying two nights. Overall the stay was good. The hotel was convenient and clean. We arrived late and the air conditioning had been left off so the room was REALLY warm when we arrived. It took all night to cool down and when we returned after walking Boston for the day they had raised the thermostat again making it warmer than we prefer. Unfortunately the bed was a bit softer than we had expected and the room had some maintenance issues (old water damage on ceiling and bathroom caulking). July 29, 2015
Rated 5.0 out of 5.0 by BREAKFAST OF CHAMPIONS! Went here for a wedding. Dominated the breakfast bar both days. It was delightful. Would stay again. July 29, 2015
Rated 5.0 out of 5.0 by A gem in Worcester MA You can pay for high price hotels in Worcester or stay here at the Holiday. Be treated like family, rest in wonderful rooms and get anywhere from here with no problems. July 28, 2015
Rated 1.0 out of 5.0 by Overall terrible service The staff was pleasant and courteous, but not one person followed through with assisting us. We had to make multiple attempts everyday for follow ups. Our rooms were never serviced for the 4 days we were there. They came at awkward times in the evening when we would return from being gone all day. We requested early in the morning for cleaning before our return, but they never once came. The bathroom was broken in our room and it took them forever to come to service it. The AC was not working in one of our rooms and it took them more than 1 day to look into it. They had only one working elevator. Needless to say, we took the stairs for all 4 days because the wait was too long. We even noticed that the employees working there were equally as frustrated with the lack of accessibility to the elevators. We ran into some very nice hotel employees, but I would have to say they are being managed by poor management. No one took accountability and no one problem solved. July 27, 2015
Rated 5.0 out of 5.0 by Great Place to Stay Excellent in all respects: Great location; friendly and courteous staff; easy check in and check out; easy parking; comfortable and clean room. Recommend it highly. July 19, 2015
Rated 5.0 out of 5.0 by Great Stay! This hotel proved to be a great place to stay! We were on our way home to NJ from Bar Harbor and decided to find a place to spend the night In Ma. Found this hotel on my cell phone and was able to book a room using my IHG rewards. It turned out to be a great decision. It was clean ..bed was comfortable and breakfast was excellent. July 15, 2015
Rated 5.0 out of 5.0 by Comfortable Stay Starting from the Exterior of the Hotel; there are lights that give sense of security. The surrounding is clean and not congested despite almost full house. The Reception depends on who at the Desk - The desk person when I signed in was courteous, friendly and customer focused. My stay was comfortable, pleasant and relaxing. July 13, 2015
Rated 5.0 out of 5.0 by Nice place to stay We recently stayed at this location, we travel to the Worcester area often and this was out first time at this location. The hotel is located in a convenient location with plenty of restaurants near by. The staff was great, breakfast was offered in a comfortable setting and the overall experience was top notch. We look forward to staying here on out next trip to Worcester. July 10, 2015
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