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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 446 reviews
92%
Recommend This Property

Ratings Breakdown

446reviews

  • 5 Stars
    280
  • 4 Stars
    105
  • 3 Stars
    26
  • 2 Stars
    19
  • 1 Stars
    16

Worcester / Holy Cross Orientation

By

June 23, 2017

Great staff and very good room ? The air conditioner was a bit loud. But it was the only detractor from an otherwise nice hotel!

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Nice place

By

June 21, 2017

club

Good place.. bed was comfy..room decor was nice..bath room.was ok..love the mini fridge and the customer service

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Great place to stay; friendly staff

By

June 21, 2017

club

This is an upgraded facility with all the comforts you'd expect -- nice rooms with clean facilities, good breakfast, excellent service.

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TV Issue

By

June 21, 2017

I tell you what the building maintenance technician tried his very best to fix the TV issue but the issue could not be resolved.
The issue was they should of had the room blocked for maintenance but I stayed in the room I'm not one to get all worked up about things.

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Don't recommend.

By

June 15, 2017

Problem after problem. Disappointed in this stay, as I usually have good experiences at Holiday Inn hotels.

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no hot water

By

June 15, 2017

platinumelite

Night staff did not care/had no knowledge of where any good restaurants/malls or even gas stations were located.

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College Reunion

By

June 14, 2017

club

Exce3llent accommodations with easy convenience to the weekend activities. Staff were attentive without intruding.

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LIGHT

By

June 07, 2017

club

Too much light coming in under the door. Also couldn't completely close the curtain to eliminate the light coming in from outside.

Suggest putting bathroom light switch inside the bathroom. When using the facility at night, the blast of light for someone else sleeping can be disturbing.

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Did not receive Welcome points

By

June 04, 2017

Did not receive Welcome points for my stay!! Aren't many Holiday Inn hotel fail to do this.

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Breakfast and training

By

June 01, 2017

Grear improvements should be Done here. Breakfast is "plastic". Exercise room could be much better.

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Pleasant downtown hotel.

By

May 31, 2017

For the most part a nice, quiet, clean hotel convenient to downtown attractions. Wasn't thrilled at check-in when desk clerk said there were no suites available yet the website showed otherwise. Major disappointment was the clock in the room was wrong and we didn't realize it till we got in the car to go to a show that we ended up being late for. Was not happy about this at all! No issues with room itself and breakfast options were great.

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simple and nice

By

May 31, 2017

club

comfortable and reasonable price. nice breakfast choices

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