Rated 4.1 out of 5 by 36
Rated 4.0 out of 5.0 by roofpig13 Service was great, price was high
We stayed at the Holiday Inn Express overnight while visiting the area for a job interview. While our overall experience was nice, there were some issues that popped up. There was a problem with an electrical outlet in the bathroom (at first I thought it was the iron not working, and the front desk attendant was very quick to help), and the shower curtain rod was so loose that the curtain didn't shut all the way. The curtain covering the window in the room didn't seem to shut all the way, either (or at least it wasn't readily apparent on how to do so), so we had light filtering in at night. Lower on the totem pole was the fact that the wifi was very slow and almost didn't seem to work at first.
As I mentioned, though, the staff was very quick to help and very friendly. The business center was easy to access and use (had to print copies of my resume). And the fact that the wifi was free is always a plus.
I gave a rating of four stars because I don't think what we paid for was what we got. I'm aware that every place suffers from problems here and there, but the amount we ended up paying for an "express" hotel should have warranted near-perfect conditions. So if you don't mind the higher price tag and it's only for a night or two, I can recommend this. If you're planning more than two nights, I would say maybe shop around.
July 1, 2014
Rated 5.0 out of 5.0 by dcaron1217 Good location, good price.
Chose this hotel because of the price per night and it was within walking distance to the Paulie New Orleans Jazz Fest in downtown Worcester. Room and bathroom were clean. Bed was very comfortable. Breakfast included was great. I would come to this hotel again.
June 30, 2014
Rated 1.0 out of 5.0 by VT Road Warrior Worn, tired facility
Facility is worn and in need of major rennovation. AC/Heat units are very poor.
June 30, 2014
Rated 4.0 out of 5.0 by whomdatpaulies Great except for AC noise
The air conditioner is very loud. And it is difficult to turn off. Wish I could have opened a window instead.
June 26, 2014
Rated 5.0 out of 5.0 by Stoney29 What a GREAT staff
We stayed here during my daughters college orientation and the staff was wonderful. Everyone from the front desk, housekeeping, maintenance and management were friendly, accomodating and very courteous. We lost cable for 4 hours and had no TV at no fault of the Hotels but as a gesture for our inconvience they treated us to a free dinner and drink at the 99 resturaunt next door. We got a free beer and a lobster roll! They are first on my list when we return for a college visit!
June 26, 2014
Rated 5.0 out of 5.0 by Patty C Very comfortable bed...
We stayed there as our son was married on 6/20 and they had a block of rooms. The room was very clean and very comfortable. If the need arises to go to Worcester again we will absolutley be staying with you
June 25, 2014
Rated 5.0 out of 5.0 by pasc2001 Excellent
Close to everything in Worcester (easy access in and out)
Great Staff, vice, friendly and very Professional
June 24, 2014
Rated 5.0 out of 5.0 by clearly Close to DCU
Great place to stay at if you're attending an event at the DCU.
Clean rooms and bathrooms, quiet (even if we are on the first floor). Breakfast was hot and had a lot of choices.
June 23, 2014