Rated 4.4 out of 5 by 197
Rated 5.0 out of 5.0 by TXSonexflyer Very Clean
My wife and I travel quite a bit in the US. As IHG Rewards members, we try to stay in IHG properties. As some of you know, some properties are owned by IHG, but others are owned by private corporations using the Holiday Inn Express name. I do not recall the ownership status of this particular hotel.
I say all this because I've experienced a wide range of cleanliness and upkeep in Holiday Inn properties. One might be very clean, but you might find a piece of frayed carpet, or some dirt in a corner crevasse. Others might be well maintained, but perhaps not as clean.
The Holiday Inn Express in south York was extremely clean and well-maintained. Even the bathroom corners were clean. Staff were polite. I had no need to ask them for anything so can't comment on responsiveness. The location was convenient to my business, it was clean, and (important to me), the biscuits were not the hard, brittle hockey pucks I've "enjoyed" in other HI properties. These were as fresh and pliable as if I made them myself. (sorry - I like biscuits and gravy!)
April 29, 2015
Rated 4.0 out of 5.0 by Homemade Cookies Coming home
Returning to the Holiday Inn York is like returning home. Tonya and Kathy welcome you like a sibling. The housekeeping staff even genuinally appears to be happy to see us. After being on the road for several hours it is the best feeling. My husband, Cavalier King Charles and I are looking forward to our next visit.
April 29, 2015
Rated 3.0 out of 5.0 by MedSurgRep York Leader Heights - needs improvement
The hotel was booked to capacity and I even offered my room with two double beds to two gentlemen that ended up taking a King suite with roll-away bed.
They appeared over whelmed at 5:45 PM at check-in.
The most troubling issues was the noisy ice maker as my room was near the elevator. Since hotels fill their rooms from the farthest ends back to the elevator you will be near an elevator / ice machine or end up in a handicap room when you arrive at or after 6 PM.
The wait for eggs was 20 minutes. I have to eat
April 27, 2015