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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 338 reviews
96%
Recommend This Property

Ratings Breakdown

338reviews

  • 5 Stars
    265
  • 4 Stars
    42
  • 3 Stars
    19
  • 2 Stars
    7
  • 1 Stars
    5

Complaints

By

May 24, 2017

Our house burned down on May 6th. We made them aware of it and didn't get any kind of rate reduction. My AAA rates are always cheaper than my reward status rates which I find ridiculous. The sauna has been broken down. I've found that people staying there get to invite all kinds of friends in to enjoy the amenities in which they don't pay for. Three times the pool has been full for a birthday party of some kind and only one room was purchased. The remodel is still in process but I never see anyone there working on it. This establishment is going down hill.

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Going down hill

By

May 24, 2017

Sauna is broken and pool is cold. The internet booking is down a lot recently

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Ongoing

By

May 24, 2017

Sauna and hot tub not operational and the remodel is taking forever

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great alround stay

By

May 23, 2017

platinumelite

If I am in the area again I will stay at this location
the staff was what you would like a all stays

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Pillows

By

May 22, 2017

I accidently checked wrong number for pillows, but this hotel has a list of different pillows you can choose from. This is a great help

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LATE BREAKFAST EVERY TIME!

By

May 22, 2017

Late breakfast should be the motto for this Hotel. I usually stay at the Holiday Inn Express hotels, however, I may change this decision in the future. I travel for business a lot, so I try to stay at the same chain of hotels.

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Room Problems

By

May 17, 2017

club

Housekeeping failure.

Heating/Cooling problem.

Drinking cups too small.

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Great service

By

May 16, 2017

club

This is a very nice hotel with a wonderful staff. We had arrived very late and the front desk agent was able to get us in our room quickly. The room was clean and in excellent condition. The staff was very friendly and caring. I would recommend this hotel to anyone who wants a good night's sleep.

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Great hotel! Convenient location.

By

May 15, 2017

club

I stay in this Holiday Inn Express at least once each year when business travel brings me to the area. I am never disappointed!

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Elite status not proving useful

By

May 12, 2017

Upgrades are basically nonexistent. Discount not offered when basic rooms not available

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Comfortable bed and great service.

By

May 11, 2017

club

The front desk clerk had a great attitude and was extremely helpful. Room was clean and stocked with all the usual amenities.

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Nice Place to Stay

By

May 10, 2017

club

Easy access from interstate. Friendly staff; helpful as well. Good relaxing room. Easy check in. Good breakfast. Easy access to event. Will stay here the next time we attend attends in Yukon.

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