Rated 4.4 out of 5 by 267
Rated 5.0 out of 5.0 by Best half Great shower and comfortable bed
We had to turn off the water at home due to flooding from a broken pipe. It was great to be able to take a super shower and to get some much needed rest in a comfortable bed.
June 14, 2016
Rated 3.0 out of 5.0 by Dale1960 Hotel needs updated
WE have stayed here in the past . Had both room issues and lack of caring this time . I will not be back
June 13, 2016
Rated 2.0 out of 5.0 by JonesM Staff needs more training
We stayed for 4 nights in late May so that our son could receive treatment at the Mayo Clinic. This hotel was out of the way, but closer hotels were booked. We are Holiday Inn rewards members so we stuck with the brand. The first morning, an male housekeeper in civilian clothes opened our door without knocking. We asked him to come back and he did, but when cleaning the room, took all the soap and didn't leave new soap. I had to go down to the front desk to get soap. Another day, we didn't get a bath mat. Once when I asked the housekeeping supervisor a question, she spoke in Spanish to the room cleaner (in front of me) but then never answered my question in English. The second day, another Holiday Inn in TN was faxing me a credit card authorization form so I could pay for some rooms for my job, and the clerk insisted they didn't get the fax. I finally asked if he had a generic form I could use and he handed me the form from the hotel in TN that had been faxed to me. I filled it out and he appeared to fax it back for me, but they did not receive it and I had to try again the next day. The third day I had to do laundry as we thought we'd only be there two days and needed to stay for 4. I asked the front desk clerk (Denise) for quarters and she asked how many I needed. I asked how much the laundry machines were and she told me $1. I asked for $3 in quarters. She reluctantly opened a roll of quarters and gave me $3 worth. I put my laundry in the washer and since it was actually $2 for the machine, I walked back to desk and asked for more quarters. She told me she didn't have any. Then she said she was running low and couldn't give me any. I explained that that was unsatisfactory as I'd just put my clothes in their washer and would need to dry them. She huffed and went back to an office to discuss with someone and finally decided she could give me $2 more. Meanwhile, the employee she was training was sitting on the corner playing on her phone. If your guests need quarters for snack machines and laundry, then someone needs to go to the bank and get some more, rather than rationing out one roll. The woman who set up and operated the breakfast bar did a great job though. Since you don't know who your guests are or what they may be going through (for instance, traveling many hours to get treatment at Mayo), customer service can make or break a visit. Finally, just about every Holiday Inn recognized that we are Reward Club Members and offers water or bonus points. We received neither, though when I asked for water, the clerk did give me two bottles.
June 5, 2016