Rated 4.5 out of 5 by 199
Rated 5.0 out of 5.0 by Prayerwife61 WOW..Comfortable Accommodation...Most Courteous Staff in the World
Following a family emergency/death, we arrived at the hotel at 1:00 a.m. They we not able to accommodate us on this night, but called around and found a hotel for us for the night. They were booked for the next several nights; but told us to check back later that day; if they had cancellations, they would hold the room for us. We checked back later and they had a cancellation for one night, but promised to continue to check for additional cancellations. They rang our room later to inform us that there was a cancellation and they booked the remainder of our stay (seven days total). Not only did they handle our stay but handled the accommodations for our family and friends who were coming in for funeral services.
From our first contact to our day of check out, everyone on the hotel staff was very courteous and accommodating. We were greeted with a smile every time we passed the front desk and every time we had contact with any employee. They were the most courteous group of employees that we have come into contact with and we spend a great deal of time in hotels. They allowed us to use the eating area to fellowship with family and friends on the day before the funeral. While it may seem small, while we (family and friends) were waiting, they brought out bottles of water for everyone. It was the gestures of kindness that made our stay so comfortable. Not only was kindness offered to us, it was offered to every guest in the hotel. There was a baseball tournament and many of the teams stayed there; they were accommodating to us all. They too used the eating area to accommodate large gatherings of teams.
The free breakfast was great. It was managed well and there was plenty for everyone. We were there seven days and they never ran out of anything being offered, even with teams and families eating. Our rooms were very clean and comfortable. Housekeeping was very accommodating. On two days we requested that our room be cleaned later and they accommodated us with a smile. There was never any grumbling or sighs indicating that we were asking too much. It was apparent that everyone from the front desk to housekeeping to the maintenance supervisor wanted to be there and enjoyed their jobs.
Holiday Inn Express did a great service in the selection of their staff. Thank you for making a difficult time, with an extended hotel stay a comfortable experience. We are returning soon and will continue to recommend your hotel.
June 21, 2016
Rated 5.0 out of 5.0 by Go Hogs Go Very Nice
Highly recommend - very nice - will stay again in the future when in the area.
June 7, 2016
Rated 5.0 out of 5.0 by Carl0831 Fantastic
Amazing staff! Will definitely be coming back. The GM, Steve, is always friendly and welcoming. The Desk Clerk Rebecca is thorough and fun. Ms. Barbara is a joy to be around.
June 6, 2016
Rated 5.0 out of 5.0 by Pantsuit great hotel
Needed a hotel close to the Port Hudson GP Mill for emergency service. the location was perfect. surrounded by places to eat and a walgreens about a block away just which i always appreciate because i always forget to pack things on emergency calls. The hotel Staff was amazing and made my staff excellent from the moment i stepped through the doors. Room was quiet and comfortable. The bathroom was clean and the shower actually had adequate water pressure. 10/10 would stay again
May 31, 2016
Rated 5.0 out of 5.0 by jlhrstv Great Staff - Nice rooms
Staff was awesome. Room was very clean and comfortable
.Elevator needs some work.
May 27, 2016
Rated 5.0 out of 5.0 by Juancho2016 comfortable room bed and good service
clean and have no problems the room was comfortable and noise less also close form the BTR airport I would definitely come back if need to travel to baton rouge
May 27, 2016
Rated 5.0 out of 5.0 by kcarmyla10 Very comfortable bed and GREAT sauna tub
The bed and pillows were very comfortable and the Jacuzzi / hot tub was great... made for a very relaxing night's sleep.
May 24, 2016
Rated 5.0 out of 5.0 by dwhiggy Great Stay!
great stay and appreciated the cleanliness of the hotels and guest rooms. Would definitely stay here again.
May 19, 2016