Rated 4.7 out of 5 by 109
Rated 5.0 out of 5.0 by suzk25 Great Hotel
My family meets in Austin (all live in other cities and Austin is in the middle for everyone). We enjoy staying at the HI Express because it is clean, easy to get to, close to MANY stores, restaurants, etc. The rooms are nice, beds are comfortable, and the staff is friendly and helpful.
October 3, 2015
Rated 5.0 out of 5.0 by joedaddy4kroo Nice, quiet hotel getaway in busy city
Very nice hotel and convenient location in busy city. Hotel and room very clean and comfortable. Would recommend staying away from double-queen rooms, as bed near window bears the brunt of the a/c and heater fan. Staff very nice and very spacious and quaint breakfast area.
September 30, 2015
Rated 4.0 out of 5.0 by Roger D W Excellent overall, but two flaws
My room was large, clean and well equipped. The bathroom was large and had an excellent shower. The bed was comfortable. The AC worked well. I appreciated having both good hangars, and enough of them. The breakfast was possibly a little below standards, but more than adequate. I would be perfectly happy to stay here again. The price was slightly high, but not unreasonable.
Flaws: My room was very dimly lit with CFL's. The bathroom was also dimly lit, not good enough for shaving. Also, upgrade needed for paper products -- tissue, bath tissue. The stuff used now is bottom of the line. It screams "Cheap Hotel," which is contrary to nearly all aspects of this property.
The staff was friendly and professional and generally effective.
September 23, 2015