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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
84%
Recomendar este hotel

Valoración general

4.2

en base a 282 opiniones
84%
Recomendar este hotel

Ratings Breakdown

282opiniones

  • 5 Estrellas
    169
  • 4 Estrellas
    60
  • 3 Estrellas
    22
  • 2 Estrellas
    13
  • 1 Estrellas
    18

Quick overnight stay before flight

By

25 febrero 2017

club

We stayed at the hotel the night before a morning flight out of Austin to make our connection for a cruise. The hotel was located perfectly for us and offered a park and fly option, saving us from high airport parking fees for a week.
The room was quiet and comfortable with a few minor maintenance issues, but didn't impact our stay, which was all of nine hours --10 pm to 7 am.
The morning breakfast was hot and freshly made.
Airport shuttle, both leaving and returning, was timely and worked out great

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Close to AUS airport but issues with the stay

By

25 febrero 2017

Shuttle service was timely; wait was only about 10 minutes. I was greeted as a Spire Elite at check-in and offered both points and a goodie bag which was nice. The common areas were clean and the guest room was also well maintained.

Three notable problems:
1) Wifi speed was VERY slow
2) Noise leakage from corridors was significant due to a sizeable gap between the bottom of the entry door and entry frame.
3) Light leakage between the curtains was also an issue due to an exterior spot light which was focused directly onto the window of my room.

At checkout, I was asked about my stay and I expressed my concerns. There was no attempt at a service recovery (I wasn't looking for any money discount; I expensed the hotel) other than a less than sincere apology.

I checked out and moved to the nearby HInn the following night which was new and VERY comfortable.

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On the road

By

21 febrero 2017

club

This is a fine place to stay, especially if you are going to use the airport. Will be back

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Great service

By

19 febrero 2017

Staff was freindly
Rooms were clean
Proximity to the airport was good
Check in and check out was easy

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Great stat

By

16 febrero 2017

club

Had a little trouble with the internet booking, but overall my stay was great.

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Comfortable bed

By

15 febrero 2017

club

Great hotel very comfortable and clean rooms. Area was great felt very safe and the pool area was perfect.

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Convenient locaion

By

08 febrero 2017

Easy to get to. Fast check in.
Breakfast was good.

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Not up to the level of previous HIE stays

By

08 febrero 2017

club

The main problem is that the bed sunk in the middle. Exhaust fan was very noisy and went on automatically when one turns on the bathroom light. We were not prepared for a room without carpet, and my husband had not packed extra socks. He does not like to walk barefoot on uncarpeted flooring.

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Convient, relaxing and comfortable

By

06 febrero 2017

platinumelite

The staff were amazingly courteous and attentive.
I did find that the ice machine on the 3rd floor was not working and had been down for quite some time. I recently had a knee replacement and the only ice available was on the 1st floor. I contacted the front desk staff for assistance and they were at my room within 2 minutes with ice for me.
Excellent service and staff.

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Awesome hotel

By

02 febrero 2017

club

Customer service impeccable
Hospitality outstanding
Staff friendly and kind
Highly recommend this hotel

Publicado porHotelStaff
06 febrero 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear that our staff was hospitable and friendly. This is something that we have taken great strides towards. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Matthew A Director of Operations
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Good Hotel

By

31 enero 2017

Here for business. The front desk staff was one of the best groups I have encountered. The room was excellent. Evening food and drinks are great. Linens were clean. On one previous occasion at this hotel I was left without any shampoo, and on this trip my coffee pods were not replenished, but that does not change my overall appreciation of this location. I will stay here again if I am back in the area. Shuttle and driver were excellent.

Publicado porHotelStaff
06 febrero 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that our staff lived up to your expectations of what an IHG property should have. We hope you will visit us again and become a member of our IHG family. Sincerely, Matthew A Director of Operations
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Great Service!

By

30 enero 2017

platinumelite

The front counter professionals were very helpful, attentive and genuine. Refreshing to have folks like this still available to be so helpful.

Publicado porHotelStaff
30 enero 2017
Dear robt, Thank you for pointing out our awesome guest service representatives. I have thanked all of them personally for their great service to you. We appreciate guests taking the time to post reviews. Please come see us again. Thanks again, Jonathan Adam General Manager
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