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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
83%
Recomendar este hotel

Valoración general

4.1

en base a 321 opiniones
83%
Recomendar este hotel

Ratings Breakdown

321opiniones

  • 5 Estrellas
    185
  • 4 Estrellas
    59
  • 3 Estrellas
    29
  • 2 Estrellas
    24
  • 1 Estrellas
    24

Great staff!

By

30 abril 2017

Overall, would recommend this hotel. Friendly staff and great location.

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Not what I've come to expect.

By

29 abril 2017

I hate writing bad reviews, but I'm hoping this one will have a positive effect on this property.

I stayed here at this particular property once before, last year for business and even then this property was in need of some TLC, this year however it was noticeably worse.

The carpets and walls in the common areas are dirty, marked with scuffs and stains. The chairs in the breakfast area are disgusting.

My room was not much better. The carpets were so dirty that after spending an evening in the room, my socks were dirty. the walls have stains and dirt marked on them. The bathroom is horrible. The toilet seat looked like someone had taken sandpaper to it, rough and discolored. The tub/shower had peeling caulk around the edges and the tub and shower had stains throughout. I must have killed 4 crickets in 2 nights. Not sure if that is normal or not.

The air conditioner is so loud that it was impossible to hear the TV without blasting the volume. And the one night where I left the A/C on overnight, the room felt like it was 50 degrees even though the thermostat was set close to "middle".

There was even the faint smell of cigarette smoke near the room's entry way.

Breakfast.... I tried that once. The scrambed eggs had a crunchy exterior. The biscuits were stale and the apple juice was watered down. I ended up leaving and eating elsewhere.

I was originally scheduled to stay the entire week, but found a way to complete my business early so I could leave 2 days early.

The staff was actually very friendly, courteous and efficient. No slight on them, they were fine. Most of the issues I encountered were maintenance issues that require investment in the property to correct. I wouldn't expect the manager to paint property him/herself.

In the end, it was disappointing to say the least. I may have to reconsider where I stay next year when I return to Brownsville. For what I experienced I could have stayed a budget motel for a quarter the price.

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Excellent service

By

24 abril 2017

club

The staff at the Hotel always go above and beyond to be accommodating. Check in is always quick and easy. Rooms are always clean and ready at time of check in. Would highly recommend for future travelers.

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Brownwood

By

22 abril 2017

club

This hotel has always been professional and efficient.

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good bed and great maid service

By

19 abril 2017

club

The internet was slower than snail mail and the breakfast was not edible, went to What-a-burger for breakfast

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Need better pillows

By

17 abril 2017

platinumelite

I wrote this in another section, please go see that

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Texas Tech Site Coordinator

By

14 abril 2017

club

Great stay!
Quick checkin
Quiet rooms.
Comfortable bed.
Delicious cookies

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Rancho

By

12 abril 2017

club

Great hotel to visit stay in clean comfortable in a great staff

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Great service

By

12 abril 2017

Great experience I will return in the future thanks guys for the awesome welcoming .

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Overnight

By

07 abril 2017

club

Great! Got in late but they were super nice. Room was clean and bed was comfortable!

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reliable quality and PLENTY of pillows

By

03 abril 2017

club

There are a good number of places to stay in Brownwood but previous experience has shown me that a franchised property does not guarantee consistent quality of accommodations - except at Holiday Inn Express.
Every single HI i have stayed at over the last two years has had the same high quality beds, fluffy (not chemical heavy) towels, generous choices for breakfast (ok,after several consecutive days you might get bored with choices but it's ready and varied - get creative) and efficient, friendly staff.
Facilities are well maintained, clean, safe (i really appreciate the grab bar in the showers) and climate control operates quietly.
Especially when i arrive late and tired i am instantly 'at home' when i check in at Holiday Inn. Bravo to the staff.

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GiDoc

By

02 abril 2017

club

Great service and a comfortable and quiet room and the location was good for my trip

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