Rated 4.3 out of 5 by 508
Rated 4.0 out of 5.0 by keentraveller Excellent customer service and value for money
Good location for the Metro Centre and all the shops nearby. Brain was excellent and friendly, nothing was too much.
The double bed had a lovely mattress. The sofa bed was not so great. The breakfast wasn't special but a warm selection was provided along with continental breakfast, as included in the already value for money price (I used my points), I cannot fault/complain
The hotel has had a recent refurbishment and the rooms were clean and as expected for HIE property.
Would recommend it
February 10, 2016
Rated 5.0 out of 5.0 by Quilt67 Friendly welcome
Typical friendly "Geordie" welcome. I require a room with disabled facilities and this was reserved at our previous visit (1 week earlier) without my having to ask for it. The local eateries were pointed out to us with an offer to reserve a table if needed in future.
February 6, 2016
Rated 5.0 out of 5.0 by swannydoonhamer great staff
Lots if shops and restaurants locally
Clean and bright
February 5, 2016