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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
85%
Recomendar este hotel

Valoración general

4.1

en base a 889 opiniones
85%
Recomendar este hotel

Ratings Breakdown

889opiniones

  • 5 Estrellas
    432
  • 4 Estrellas
    246
  • 3 Estrellas
    93
  • 2 Estrellas
    71
  • 1 Estrellas
    47

graet stay

By

16 agosto 2016

My kids and I loved the staff friendly. Everyone was happy free breakfast. My family and I will be coming back soon

Publicado porHotelStaff
16 agosto 2016
Thank you for your very valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your posting with our staff as it is a morale booster to them.
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A good value

By

15 agosto 2016

club

We were in Chicago for a brief amount of time and were very satisfied with the location, staff, quality of the room and facilities as well as the breakfast.

Publicado porHotelStaff
16 agosto 2016
Thank you for your valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through important feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a morale booster to them. Thank you.
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Poor staff

By

12 agosto 2016

Staff unfriendly, unwelcoming, and unprofessional.

Publicado porHotelStaff
15 agosto 2016
Thank you for your valuable comments regarding your recent stay. We always attempt to meet our guests expectations and we obviously fell short of that goal on this occasion and we sincerely apologize. We welcome feed-back such as yours as it enables us to improve in those areas to ensure other guests are not similarly inconvenienced in the future. Thank you.
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Very comfortable bed, nice room, but tub area needs improvement

By

10 agosto 2016

club

The room itself was very nice, with a nice view of the the airplanes coming and going. The bed was awesome! I slept very well. Kind of disappointed that there wasn't a refrigerator, but that was ok, not a big issue.

The tub area however, was my only pet peeve. Hair was on the wall of the tub/shower from previous guest. That just did not sit well with me.

My overall experience was typical for a one night stay.

Publicado porHotelStaff
12 agosto 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and it is through important feed-back such as yours that enables us to measure our success and to also improve in areas such as you mentioned as well. Thank you.
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Customer Service

By

09 agosto 2016

Family trip July 26 - Aug 6 to Mexico doing park & stay at this hotel by Chicago Ohare Airport. I was very unhappy when we landed in Chicago going back to hotel. I was told to call when in for shuttle service to pick us up. I called several times trying to reach someone and when I did. They said 20-30 minutes until shuttle arrived for us. We waited over an hour or more for someone to pick us up. I called back few times asking when and what was going on and they stated just relax that someone will be there soon. I should not take over an hour when hotel is only 2 miles away then when the shuttle person did show up. They stated they were just called to pick us up. Very upset how this was handled and making my family sit outside waiting because someone could not do their job correctly. This is why I cancelled Aug 6 reservation we had and will not be staying at Holiday Inn Express again after this event.

Publicado porHotelStaff
11 agosto 2016
Thank you for your very valuable comments regarding your recent stay with us. We always strive to meet and exceed our guests expectations and we sincerely apologize for not living up to that commitment on this occasion. We welcome feed-back such as yours in that it enables us to improve in those areas and determine what caused the issue to ensure other guests are not similarly inconvenienced in the future. Thank you.
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Comfortable room and great service.

By

06 agosto 2016

club

Conveniently located next to O'Hare airport with good shuttle system. Everything worked fine except that the air conditioner switched to "fan only" mode in the middle of the night, which me the room too warm and humid to sleep well.

Publicado porHotelStaff
08 agosto 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through comments such as yours that enables us to measure our success and improve in areas that may need attention. Thank you.
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Very nice hotel, great staff.

By

03 agosto 2016

club

The best thing about my stay was the reason I picked this hotel: a shuttle ride to O'Hare. Things that could have been better: I didn't really like the neighborhood; and I like a softer bed.

Publicado porHotelStaff
05 agosto 2016
Thank you for your very valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and improve in areas that may need attention. Thank you.
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Ok hotel for travel

By

03 agosto 2016

Stayed here for 2 nights during a visit to Chicago. It is a bit too far from downtown for my liking. The room was large enough but the blinds didn't close and it was very bright in the mornings. Breakfast was a huge disappointment. Lines were long and they were out of food constantly. Juice, milk, eggs, even coffee was empty at points.

Publicado porHotelStaff
05 agosto 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and we apologize that we fell short of that goal on this occasion. We welcome feed-back such as yours in that it enables us to improve in those areas that need attention to ensure that other guests are not similarly inconvenienced in the future. Thank you,
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Very Quiet

By

31 julio 2016

club

The Holiday Inn needs some updating and TLC. It's a great place to stay if the concerns I expressed earlier were taken care of.

Publicado porHotelStaff
01 agosto 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and it is through feed-back such as yours that enables us to improve in areas such as mentioned in your posting. Thank you.
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July 27, 2016 O'hare Express

By

31 julio 2016

club

thought the hotel did a great job in providing a valuable service!

Publicado porHotelStaff
01 agosto 2016
Thank you for your very valuable and positive comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a morale booster. Thank you.
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HIE Chicago

By

30 julio 2016

Great place to stay over for airport convenience. Bright, clean lobby, clean rooms, great Internet.

Publicado porHotelStaff
30 julio 2016
Thank you for your valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to improve in areas that may need attention. Thank you.
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Friendly staff and comfortable room

By

29 julio 2016

club

We used the "stay and park" option when we went on vacation and it was seamless. The staff was friendly and the room was comfortable.

Publicado porHotelStaff
30 julio 2016
Thank you for your very valuable and positive comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to share your posting with our staff as a morale booster. Thank you.
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