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Rated 4.2 out of 5 by 267 reviewers.
Rated 4.0 out of 5.0 by Excellent Customer Service Upon arrival, we were a little hesitant due to the surrounding neighborhood, but the hotel grounds and entrance was very clean and well taken care of. The same can be said about the interior-very clean. There is a free shuttle to Union Station that is very convenient. Taxis are also easy to come by (although give yourself some extra time as it is much easier to get a taxi back from downtown than to have one pick you up from the hotel.) All of the staff were very kind and they were always eager and available to answer any questions or give directions or advice. The only downside to the property is the neighborhood that surrounds it. We did not venture out as we didn't feel it would have been safe, although it's not an area to go sightseeing in anyway. Our room looked out to the front of the hotel so we heard, throughout the night, lots of traffic noise. (sirens, motorcycles, horns-people in DC area seem to LOVE to honk their horns for all kinds of reasons). If you're used to big city noise throughout the night, this probably would not be an issue. All in all the hotel was great, the staff was stellar and it more than met our needs while vacationing in DC. June 29, 2015
Rated 4.0 out of 5.0 by john There is not enough lighting in the bathroom. TV signal was bad for most of stay. June 20, 2015
Rated 5.0 out of 5.0 by Great service from all staff Will come more often just to relax and get away. the workout room, pool and whirl pool is what I needed. the clean room, breakfast and pleasant staff made it much easy to relax. the air conditioning, the quite and the darkness in the room was perfect and open up the curtains if you wanted some great light. the internet was very fast, the cable was also pleasurable. I would recommend the hotel to everyone I know and will come more often. June 13, 2015
Rated 5.0 out of 5.0 by Friendly atmosphere My daughters and I had a wonderful stay at the Holiday Inn. The service was great and everyone who worked there was so friendly. The neighborhood was not the best but the hotel made sure that we had a shuttle everyday to and from the hotel to the union station. There we could ride the Metro to where ever we wanted to go. The shuttle was always on time. The staff helped us understand the Metro system and which train to take to our desired location. June 12, 2015
Rated 2.0 out of 5.0 by Nonworking Refrigerator When we arrived, the refrigerator was not working. We contacted the front desk, and while repair service was prompt, and the refrigerator was working afterward, it resulted in a very loud and annoying ticket noise that made sleep difficult. May 28, 2015
Rated 5.0 out of 5.0 by Follow up to VA Beach Stay My grandson (8) travels with me all over the Northeast section of the USA, especially during the summers. Hotels we select have to meet five basic requirements: 1) they have to be aesthetically pleasing, 2) the staff has to be knowledgeable , friendly, helpful and courteous., 3)they must provide comfortable beds and the rooms must be nicely appointed, 4) they must have a pool and 5)) they must be reasonably near down town areas. As a matter of fact , my aim now is to book early and always get into a room at a Holiday Inn Express. We happened to book two rooms in VA Beach last Summer and decided after one night that we would always go Holiday Inn Express. ....because, as far as we are concerned " you've got it all over the rest of them"., Spencer Strange Jr May 28, 2015
Rated 1.0 out of 5.0 by Poorly trained night clerk Upon arrival on a Thursday the night clerk asked if we had a car. Yes, I said, but he did not ask for any license info during our registration. The next night, a Friday, we returned around 10:15pm only to find both entrances to the parking lot blocked by cones. We circled around the area looking for a place to park. Finding none, we went to the convenience store below the hotel and walked up the hill to the hotel to ask where we were supposed to park. That night clerk told us all we had to do was go to the guard at one entrance and they would let us in. (it was so dark we had not seen anything but the orange cones) We had not been told that upon registering nor were we aware that we were at risk that first night for being towed away since the hotel had no record of our car. WE WERE FURIOUS. We have never been displeased with any Holiday Inn we have ever stayed at previously. May 27, 2015
Rated 5.0 out of 5.0 by Great Very accommodating and helpful staff. They helped correct our reservations and they fixed the pancake machine for my son. The shuttle was nice. May 25, 2015
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