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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
86%
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整体体验

4.2

基于 2465 评论
86%
推荐此酒店

Ratings Breakdown

2465评论

  • 5 星级
    1381
  • 4 星级
    597
  • 3 星级
    275
  • 2 星级
    127
  • 1 星级
    85

Mrs

By

2020 十月 10

Love love this resort I held my wedding here and it was short notice for them and they pulled it off I could not asked for better it was perfect

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Amazing ocean view

By

2020 十月 05

club

Overall had a great stay. Our room was clean and had the most amazing view to wake up to. The staff was very friendly and helpful.

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Hotel felt like it closed before we got there (Mobay) (Oct 1 - 4, 2020)

By

2020 十月 05

club

We were celebrating birthdays and booked two rooms for family and friends. We wanted to stay for 3 nights but were informed that the hotel is temporarily closing from October 4- December 19, 2020. This automatically reduced our mini vacation. Also, due to COVID-19 the Birthday packages were not available and all meals had to be pre-ordered, which meant lengthy wait times for food. Menu did not have all options available and was also not vegan/ kid friendly. Drinks had a strange taste. Grill did not open on the last day we were there and no
communication provided. Snack bar for kids never opened during our time there. Grill also did not have specific items. Jacuzzi was boiling hot and suffered minor burns to feet when entering. No one ever came from Maintenance to adjust this issue. Water heater did not work in room. Little crabs in pool and one got stuck in hair then made it's way onto my shoulder where I received a bite. Hotel ran out of sanitization kits, which is unacceptable at a time like this. Chicken tasted funny at Jerk Hut and some family members got sick. No Nurse at Station when we went. Never received extra paper when requested. Could not get pool/ beach towels one afternoon, as no one was in towel hut. Kiddies facilities like slides and swings weren't maintained or sanitized. Last date that elevator was cleaned was September 28, 2020 based on roster and visual. No bottled water. Gift shop and boutique closed for the duration of our visit.

However, the room was very clean and cozy and we slept well.

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Comfortable room and great dinning room service

By

2020 九月 30

club

Lovely property, spacious and comfortable room, definitely going back. Shout out to some awesome staff who made our stay memorable:
Roshelle from Portside, was an excellent server and very kid friendly, she got my younger sibling ate an entire breakfast filled with things he wouldn't eat on a normal circumstance. Neil Drummond from the grill very friendly and courteous.
Gary from watersports was very helpful and detailed with the services they offered and also made recommendations.

Some front office staff, bellman and security needs improvement in customer service, as they're the first contact when we arrived. They weren't courteous and no welcome was given, as if we weren't paying guest. Locals are important guest too.

Debbie at the desk was very unprofessional, there was many other ways she could have dealt with our situation but instead she decided to be rude.

Nonetheless, my family, friends and I would all revisit despite the hiccups we had. We didn't allow such to deter us from enjoying ourselves.

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Sweet stay

By

2020 九月 29

Everything was wonderful. I was very impressed by the food and the staff. The only concern was the diet coke, no matter which machine I got it from tasted off, more like root beer.

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Best hotel ever

By

2020 九月 23

Very lovely hotel clean property awesome food and drinks
Just love my room and the view was exceptional
Thank you I really enjoyed my birthday

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Worth the stay

By

2020 九月 17

It's has been my second time staying there and it's amazing

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Family vacay

By

2020 九月 15

Even though is was covid they still sos what they could to keep feeling at home and that just what we felt that holiday inn

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Very nice hotel

By

2020 九月 14

club

Hotel was very clean and nice, staff was very friendly and helpful

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Rest well

By

2020 九月 13

Beautiful views. Excellent front desk staff. Excellent food hut staff. Morning buffet crew members are great. Very respectful lifeguards.

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Great place

By

2020 九月 09

We always enjoy staying at this hotel on our last leg of our vacation. It is also just a great place to start and end your vacation, whichever you shall choose. Safe, clean, friendly staff, price is alright, great location, near the airport, food is decent, entertainment, beautiful beach w/ private island. What more could you ask for?

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Paul

By

2020 九月 09

My stay was comfortable relaxing entertaining and exciting

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